Customer Success - Middle East
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
ElevenLabs seeks a Customer Success Manager to partner with enterprise customers deploying conversational AI agents. The role involves advising on agent design, driving expansion revenue, and owning net revenue retention across a portfolio of accounts.
Key Skills for This Role
Responsibilities
- Partner directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
- Advise on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes
- Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony
- Analyze agent performance data and conversational logs to identify friction points and optimization opportunities
- Own expansion outcomes across a defined portfolio of enterprise accounts, measured by net revenue retention and sustained multi product adoption
- Identify expansion opportunities, drive cross sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth
Requirements
- 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Middle East region
- Fluent in Arabic and English
- Familiarity and experience with building and deploying AI agents
- Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross sell opportunities
- Excellent problem solving, technical, and analytical skills
- Strong communication and interpersonal skills
- Strong understanding of the Middle East market landscape and cultural nuances
- Self motivated and able to work independently in a remote or distributed team environment
Full Job Posting
About ElevenLabs
- ElevenLabs is an AI research and product company transforming how we interact with technology.
- We launched in January 2023 with the first human like AI voice model.
- Today, we serve millions of users and thousands of businesses from fast growing startups to large enterprises like Deutsche Telekom and Meta.
- Our investors include Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B.
Our Platforms
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
How we work
- High velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have.
- AI first: We use AI to move faster with higher quality results.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
What we offer
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact.
- Learning & development: Annual discretionary stipend.
- Social travel: Annual discretionary stipend to meet up with colleagues.
- Annual company offsite: Each year, we bring the entire team together in a new location.
- Co working: Monthly co working stipend if not located near a main hub.
About The Role
- This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform.
- The focus is hands on execution advising on agent design, personas, conversation flows, tool integrations, and voice customization.
- You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony.
- You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities.
- In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts.
- Success is measured by net revenue retention and sustained multi product adoption.
What You Bring
- 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Middle East region
- Fluent in Arabic and English
- Familiarity and experience with building and deploying AI agents
- Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross sell opportunities
- Excellent problem solving, technical, and analytical skills
- Strong communication and interpersonal skills
- Strong understanding of the Middle East market landscape and cultural nuances
- Self motivated and able to work independently in a remote or distributed team environment
- Preferred: Experience in audio AI space
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at ElevenLabs
Account Executive - Public Sector
United Arab Emirates, UAE
The role involves managing government accounts, driving sales of voice technology, and navigating public procurement while ensuring compliance and fostering relationships.
Account Executive - Public Sector
Abu Dhabi, UAE
ElevenLabs seeks an Account Executive to drive sales of AI voice technology to public sector entities in the Middle East. The role involves managing government accounts, navigating procurement cycles, and closing complex
Adoption Strategist - Middle East
Abu Dhabi, UAE
ElevenLabs seeks an Adoption Strategist to drive customer adoption of AI voice and agent products in the Middle East. You will build scalable implementation processes, develop deep product expertise, and partner with cro
Safety Engineer
Abu Dhabi, UAE
ElevenLabs is hiring an experienced AI Safety Engineer to build production-grade safety infrastructure for content moderation and guardrails. You will design scalable backend systems, deploy AI/ML models, and implement m
Account Executive - Middle East
Abu Dhabi, UAE
ElevenLabs seeks an Account Executive to build and manage enterprise accounts in the Middle East, selling AI voice solutions. Requires 7-10 years SaaS sales experience and a proven track record of exceeding targets. Remo
B2B Marketing - Middle East
Abu Dhabi, UAE
ElevenLabs seeks a seasoned Growth Marketer to lead expansion into the Middle East. The role involves defining regional growth strategy, executing outbound campaigns, managing local events, and collaborating with perform
Deployment Strategist - Middle East
Abu Dhabi, UAE
About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and
Enterprise Solutions Engineer - Middle East
Abu Dhabi, UAE
About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and
Account Executive - Public Sector
United Arab Emirates, UAE
Account Executive - Public Sector
Abu Dhabi, UAE
Adoption Strategist - Middle East
Abu Dhabi, UAE
Safety Engineer
Abu Dhabi, UAE
Account Executive - Middle East
Abu Dhabi, UAE
B2B Marketing - Middle East
Abu Dhabi, UAE
Deployment Strategist - Middle East
Abu Dhabi, UAE
Enterprise Solutions Engineer - Middle East
Abu Dhabi, UAE