Adoption Strategist - Middle East
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Key skills for this role
About the Role
ElevenLabs seeks an Adoption Strategist to drive customer adoption of AI voice and agent products in the Middle East. You will build scalable implementation processes, develop deep product expertise, and partner with cross-functional teams to drive adoption metrics.
Key Skills for This Role
Responsibilities
- Drive strong adoption by building and delivering scalable implementation and enablement processes
- Develop deep product expertise across the ElevenLabs platform, focusing on ElevenAgents and ElevenCreative
- Proactively audit customer agent prompts, configurations, and feature setup to identify gaps and share recommendations
- Track and drive key adoption metrics, partnering with Revenue Operations to develop data driven strategies
- Partner with Account Management and CX to deliver targeted adoption and enablement campaigns
- Engage with external implementation partners and internal teams to unify adoption strategy
- Partner with leadership on high impact initiatives supporting the local GTM team and global results
Requirements
- 6+ years in implementation, solutions consulting/engineering, technical account management, or similar at a technical SaaS or AI native company
- Experience with voice AI, TTS, conversational AI, or developer facing products
- Track record of building adoption focused programs from the ground up
- Extremely analytical with ability to identify trends and drive data driven strategies
- Comfortable driving cross functional outcomes without direct authority
- Experience managing a high volume book of business at scale, mid market or commercial segment
- Fluency in English essential; Arabic is a big plus
Full Job Posting
About ElevenLabs
- ElevenLabs is an AI research and product company transforming how we interact with technology.
- Launched in January 2023 with the first human like AI voice model.
- Serves millions of users and thousands of businesses, including Deutsche Telekom and Meta.
- Investors include Andreessen Horowitz, ICONIQ Growth, and Sequoia; raised $781M at $11B valuation.
Platforms
- ElevenAgents: voice and chat agents for customer experiences.
- ElevenCreative: speech, music, image, and video generation across 70+ languages.
- ElevenAPI: developer access to AI audio foundational models.
How We Work
- High velocity: rapid experimentation, lean autonomous teams, minimal bureaucracy.
- Impact not job titles: no task is above or beneath you.
- AI first: use AI to move faster with higher quality results.
- Excellence everywhere: quality matches our AI models.
- Global team: prioritize talent, not location.
What We Offer
- Innovative culture: be part of a generational opportunity in AI.
- Growth paths: dynamic team with countless opportunities to drive impact.
- Learning & development: annual discretionary stipend.
- Social travel: annual discretionary stipend to meet colleagues.
- Annual company offsite: past locations include Croatia and Italy.
- Co working: monthly stipend if not near a main hub.
About the Role
- Brand new Adoption Strategist role at intersection of adoption, enablement, product expertise, and implementation.
- Work directly with corporate and midmarket customers to drive adoption of core use cases.
- Must be genuinely technical and deep in the product without writing code or owning accounts.
- Builder role for someone extremely analytical and advanced with AI tools.
Focus Areas
- Drive strong adoption by building scalable implementation and enablement processes.
- Develop deep product expertise across ElevenLabs platform, especially ElevenAgents and ElevenCreative.
- Proactively audit customer agent prompts, configurations, and feature setup.
- Track and drive key adoption metrics, partnering with Revenue Operations.
- Partner with Account Management and CX to deliver targeted adoption campaigns.
- Engage with external implementation partners and internal teams.
- Partner with leadership on high impact initiatives.
Requirements
- 6+ years in implementation, solutions consulting/engineering, technical account management, or similar at a technical SaaS or AI native company.
- Experience with voice AI, TTS, conversational AI, or developer facing products.
- Track record of building adoption focused programs from the ground up.
- Extremely analytical: identify trends and use them to close gaps.
- Comfortable driving cross functional outcomes without direct authority.
- Experience managing a high volume book of business at scale.
- Fluency in English essential; Arabic is a big plus.
Growth Potential
- Strong performance creates opportunities for growth.
- Possible career paths: Regional Adoption Lead, Account Management, Forward Deployed Engineering.
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