Customer Success Lead

2+ years experience in research or product design, ideally with exposure to a Customer Success, agency, or consulting model.

Proven ability to consult with clients/customers to drive product adoption and maximize customer lifetime value.

BA/BS degree in anthropology, sociology, market research, design research, HCI related field, or equivalent work experience.

Experience leading complex, high-impact research engagements for in-house or for clients across all phases of qualitative research, especially scoping/planning, design, recruiting, fielding, and analysis a plus.

Excellent communication skills, both oral and written. Naturally able to strike a balance between friendly and professional in all communications.

Able to work both collaboratively and independently, proven experience collaborating with and mentoring team members.

Strong critical thinking skills; excited by the prospect of creative problem solving in the research and SaaS space alongside colleagues and customers.

Experience with CRM tools (e.g., Salesforce) for activity, and account tracking.

Flexible and eager to learn new things each and every day.

Empathetic to others’ needs and circumstances.

Highly organized, efficient, and detail-oriented.

An innate curiosity about how and why people behave the way they do, and a desire to better understand complex behavioral problems and find solutions to those problems.

A strong and competitive compensation package with a built-in bonus and equity program.

An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more.

An education stipend to support your growth & development, and a remote work stipend.

A company that is open and transparent with our team. You will know what is happening and why it matters.