Customer Success Director

About The Team

About The Role

Director

Key Responsibilities

• Achieve revenue targets and ensure zero attrition across the book of business.
• Drive growth by identifying new use cases and expanding solutions through cross-sell and upsell opportunities.
• Attract, retain, and develop a high-performing sales team, providing ongoing coaching and support.
• Implement MEDDPICC and execute against best-practice frameworks to optimize performance.
• Lead account strategies and governance to ensure alignment with client objectives.
• Deploy resources strategically to maximize market impact and deliver results.
• Enhance customer and employee satisfaction, engagement, and loyalty, measured through NPS.
• Develop a deep understanding of customer workflows, market trends, opportunities, and threats.
• Champion customer advocacy through events, case studies, and testimonials.

Qualifications

• 3+ years of leadership experience in fast-paced sales within technology and SaaS.
• Expertise in AML, Fraud, and Financial Crime Compliance.
• Directed Enterprise and Mid-Tier account strategies while actively contributing to sales performance.
• Skilled in MEDDPICC coaching and methodologies like GROW and Situational Leadership.
• Proven record of driving growth and exceeding business objectives in complex organizations.
• Experience building and managing C-level relationships.
• Strong track record in leading teams using value-based, customer-centric methodologies.
• Ability to hire, develop high-performing talent, and manage underperformance.
• Advocate for diversity, succession planning, and talent management to enhance customer outcomes.

Benefits

• We know that your well-being and happiness are key to a long and successful career.
• These are some of the benefits we are delighted to offer:
• Competitive Bonus
• 25 days paid annual Leaves

About The Business