Customer Success Coordinator

You will deliver the customer’s subscription inventory on time and to a high standard, including distribution of organisation profiles and roles across the network.

You will support Customer Success Managers with activities that are required to support the retention of customers, including any interventions to mitigate risk.

You will be active within our customer CRM, ensuring all customer delivery data is up to date.

You will input into our daily customer success scrums and process improvement sprints.

You will identify and champion process improvements and efficiencies.

You will provide feedback and insights to the Customer Success team and highlight opportunities for expansion or evidence of retention risk.

You will have a customer first mindset.

You will be empathetic to the customer’s needs.

You can flex to different working styles.

You will be accurate with data entry with an eye for detail.

You are agile, attentive and able to manage your own time and workload effectively.

Excellent professional and verbal and written communication skills.

You will be incredibly organised.

Recent administration experience

Computer literate – MS Office, CRM systems

Proactive, adaptable and a quick learner

Focused, conscientious, and efficient with excellent time management skills

Collaborate with peers and other people inside and outside the business

Basic knowledge of student and graduate recruitment processes would be helpful