Client Account Director

A portfolio of client accounts is successfully managed, with high levels of client satisfaction, retention, and engagement achieved.

Strong relationships are established and maintained with key client stakeholders, ensuring GTI is viewed as a trusted and reliable partner.

Client issues, risks, and escalations are proactively managed and resolved to maintain positive outcomes and long-term partnerships.

Regular governance meetings, business reviews, and performance discussions are delivered, providing clarity on progress, priorities, and opportunities.

Opportunities to expand and enhance client partnerships are identified and converted into additional value for both clients and GTI.

Contractual commitments are fulfilled, supporting successful renewals and long-term client retention while ensuring rigour around cost control and profitability.

Account performance is closely monitored to ensure services are delivered efficiently and sustainably.

Robust governance frameworks are implemented across all client accounts, ensuring clear ownership, accountability, and decision-making.

Risks, issues, and delivery challenges are identified early and managed proactively to minimise client impact.

Performance against agreed objectives, metrics, budgets, and service levels is regularly reviewed and communicated.

Recruitment campaigns and talent programmes are successfully delivered through effective oversight of delivery teams and operational activities.

Recruitment performance, pipeline health, and hiring outcomes are monitored and reviewed, with appropriate interventions implemented when required.

Candidate experience remains a priority throughout the recruitment process, supporting positive engagement and successful hiring outcomes.

Meaningful account reporting and performance insight are provided to clients and internal stakeholders.

Recruitment data and performance trends are analysed to identify opportunities, risks, and areas for improvement.

Clients have clear visibility of progress against objectives and expected outcomes.