Customer Success Associate
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Key skills for this role
About the Role
Garage is looking for a Customer Success Associate to deliver fast, thoughtful support for buyers and sellers using their platform. The role involves handling customer inquiries across phone, email, chat, and text, and helping build support systems.
Key Skills for This Role
Responsibilities
- Own day to day customer support across phone, email, chat, and text for buyers and sellers
- Triage, investigate, and resolve customer issues from intake through follow up
- Support purchase management workflows by helping customers understand next steps
- Build and maintain Help Center articles, knowledge base content, and customer facing documentation
- Improve support workflows with tooling, AI, and automation
- Track recurring questions and customer feedback, share insights with internal teams
Requirements
- 2+ years of experience in customer support, customer success, customer experience, or another customer facing role
- Experience supporting customers across multiple channels including phone, email, chat, and text
- Strong verbal and written communication skills
- Comfort learning new customer support tools and internal systems quickly
- Good judgment when triaging issues and escalating appropriately
Full Job Posting
About Us
- Garage powers the exchange of critical assets across America’s essential industries.
- We started with fire departments and have expanded to cities in all 50 states.
- We’ve raised $18M from Y Combinator, Initialized Capital, and others.
In This Role, You Will
- Own day to day customer support across phone, email, chat, and text.
- Triage, investigate, and resolve customer issues.
- Support purchase management workflows.
- Build and maintain Help Center articles and knowledge base content.
- Improve support workflows with tooling, AI, and automation.
- Track recurring questions and customer feedback.
- Help define standards and workflows for customer success.
What We’re Looking For
- You care deeply about customers.
- You communicate with warmth, precision, and urgency.
- You stay organized and follow through.
- You know when to solve independently and when to escalate.
- You look for repeatable fixes.
- You bring sound judgment and integrity.
- You’re excited to build an early customer success function.
Required
- 2+ years of experience in customer support, customer success, or customer facing role.
- Experience supporting customers across multiple channels.
- Strong verbal and written communication skills.
- Comfort learning new tools and processes quickly.
- Good judgment when triaging issues.
Nice to Have
- Experience with Intercom, Front, Pylon, or similar tools.
- Experience at a startup or high growth tech company.
- Experience with marketplaces, logistics, payments, etc.
- Experience building Help Centers or knowledge bases.
- Experience improving workflows through automation.
What We Offer
- Competitive salary and stock options.
- Health, dental and vision insurance (100% covered).
- Unlimited paid time off.
- Daily lunch and dinner.
- $100 monthly wellness stipend.
- 401(k) with employer match.
- Pre tax commuter benefits.
- Bi annual team offsite.
- Relocation assistance.
Compensation
- $90K – $130K
- Offers Equity
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