Customer Success Administrator

Role Overview

Core Responsibilities

• Maintain accurate customer data and records in HubSpot and other Customer Success software.
• Assist with meeting scheduling, presentation preparation, and customer-facing materials.
• Create and distribute reports and dashboards related to customer growth, engagement, and retention.
• Coordinate communication between Customer Success, Sales, Product, and Customer Support.
• Manage customer success documentation and keep information current and accessible.
• Support customer onboarding and offboarding, including system updates and notifications.
• Collaborate on process improvements and operational efficiency initiatives.

Qualifications and Experience

• 1–3 years of administrative support experience is required.
• Experience supporting a Sales or Customer Success team is required.
• B2B SaaS experience is preferred.
• Proficiency in English is required; Arabic is a plus.
• CRM and work-management software experience is required for data entry, reporting, and record management.
• Presentation software experience, including Canva, is required.
• Strong organization, attention to detail, communication, and proactive support skills are required.
• Google Workspace proficiency is required.

Essential Competencies

• Cross-functional collaboration, analytical ability, results and target focus, agile business sense, and customer relationship management are listed as essential competencies.