Customer Services Representative
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Key skills for this role
About the Role
Al Tadawi Healthcare Group seeks a Customer Services Representative to provide excellent service to patients and visitors at their Dubai facility. The role involves front desk operations, patient registration, appointment handling, insurance coordination, and ensuring compliance with DHA regulations.
Key Skills for This Role
Responsibilities
- Welcome patients and visitors in a professional and courteous manner
- Register patients accurately in the hospital/clinic management system
- Verify patient identification, insurance details, and required documents
- Schedule, confirm, reschedule, and cancel patient appointments
- Handle incoming calls, emails, and patient inquiries efficiently
- Coordinate with doctors, nurses, and departments regarding appointment availability
- Verify insurance eligibility and approvals when required
- Coordinate with insurance and billing departments for patient transactions
- Collect payments and issue receipts as per company procedures
- Address patient concerns and complaints professionally and escalate when necessary
- Ensure compliance with DHA regulations, patient confidentiality, and organizational policies
- Maintain accurate records and daily reports
Requirements
- Bachelor’s Degree or Diploma in Business Administration, Healthcare Administration, or related field
- 1–3 years of customer service or front office experience, preferably in a healthcare facility in the UAE
- Knowledge of healthcare customer service processes and medical insurance procedures
- Familiarity with DHA standards and healthcare systems is an advantage
- Proficiency in Microsoft Office and hospital management systems
- Excellent communication skills in English; Arabic is an advantage
Full Job Posting
Job Summary
- The Customer Services Representative is responsible for providing excellent customer service to patients and visitors while ensuring smooth front desk and patient registration operations.
- The role involves handling appointments, patient inquiries, registration, billing coordination, and maintaining a professional and patient centered experience in compliance with DHA regulations.
Key Responsibilities
- Welcome patients and visitors in a professional and courteous manner.
- Register patients accurately in the hospital/clinic management system.
- Verify patient identification, insurance details, and required documents.
- Ensure all patient information is updated and maintained confidentially.
- Schedule, confirm, reschedule, and cancel patient appointments.
- Handle incoming calls, emails, and patient inquiries efficiently.
- Coordinate with doctors, nurses, and departments regarding appointment availability and patient flow.
- Provide patients with information regarding services, timings, and procedures.
- Verify insurance eligibility and approvals when required.
- Coordinate with insurance and billing departments for patient transactions.
- Inform patients about payment policies and required documentation.
- Collect payments and issue receipts as per company procedures.
Qualifications
- Bachelor’s Degree or Diploma in Business Administration, Healthcare Administration, or related field.
- 1–3 years of customer service or front office experience, preferably in a healthcare facility in the UAE.
- Knowledge of healthcare customer service processes and medical insurance procedures.
- Familiarity with DHA standards and healthcare systems is an advantage.
- Proficiency in Microsoft Office and hospital management systems.
- Excellent communication skills in English; Arabic is an advantage.
Skills & Competencies
- Customer service orientation
- Communication and interpersonal skills
- Professional appearance and conduct
- Problem solving abilities
- Attention to detail and accuracy
- Ability to work under pressure
- Teamwork and coordination
- Time management and multitasking
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