Customer Service Specialist

Company Overview

Role Purpose

Communication Skills

• Excellent communication skills (written and verbal).
• Ability to communicate correctly and clearly with all customers.
• Excellent documentation skills.
• Good comprehension skills – ability to clearly understand and state the issues customers present.
• Good composition skills – ability to compose a grammatically correct, concise, and accurate written response.
• Work successfully in a team environment as well as independently.

Computer Knowledge/Skills

• Ability to use a desktop computer system.
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
• Excellent typing skills.
• Demonstrates understanding of the Internet, brandsforless.com website, and competitor websites.
• Demonstrates an ability to successfully navigate websites.
• Demonstrates a proficient knowledge of email applications.
• Ability to successfully adapt to changes in the work environment.

Customer Focus

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
• Ability to empathize with and prioritize customer needs.
• Demonstrates interpersonal skills with a diverse customer base.
• Demonstrates conflict resolution, negotiation, and de-escalation skills.
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
• Ability to determine customer needs and provide appropriate solutions.
• Maintain regular and reliable attendance, including the daily schedule as assigned.
• Flexible with the working schedule; may be expected to work weekends, holidays and events.
• Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the peak holiday season.

Problem Solving Skills

• Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned.
• Ability to approach problems logically and rationally.
• Action oriented and self-disciplined.
• Organized and detail-oriented.
• Ability to quickly and effectively prioritize work time in various departments to meet business need.
• Ability to maintain composure in highly escalated situations.
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Qualifications

• Minimum qualification is higher secondary. Any graduate/ PG is eligible to apply.
• Past experience in customer service in any industry is appreciated.
• Exceptional Customer Obsession and drive for result.
• Self-motivated and never says -That’s not my job.
• Willingness to work in a 24x7 service industry. Adaptable for night shifts and weekend workdays.
• Fluency in English, Arabic is a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Assist customers in expediting orders and correcting post-sales problems
• Communicate with customers primarily through mail, chat, WhatsApp, Phone & social media
• Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment