Customer Service Specialist - Food | Retail | M&S FOOD | UAE
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Key skills for this role
About the Role
Al-Futtaim Retail seeks a Customer Service Specialist for its M&S Food counter in Dubai. The role focuses on delivering exceptional customer service, driving sales, maintaining food presentation standards, and ensuring food safety and hygiene.
Key Skills for This Role
Responsibilities
- Deliver exceptional customer service by greeting and assisting customers in a friendly, professional, and engaging manner.
- Serve customers efficiently at the Food counter while ensuring accuracy of orders and transactions.
- Provide expert product knowledge, including ingredients, allergens, preparation methods, promotions, and recommendations.
- Drive sales by actively promoting products, meal solutions, seasonal offers, and cross selling complementary items.
- Ensure food displays, counters, and merchandising areas are fully stocked, visually appealing, and maintained to company standards.
- Replenish stock throughout the day to ensure maximum product availability.
- Monitor product freshness, expiry dates, and food quality, ensuring M&S principles are followed.
- Maintain the highest standards of food hygiene, cleanliness, and safety in accordance with company policies and local food safety regulations.
- Prepare, package, label, and present food products according to operational guidelines.
- Operate POS systems accurately, process customer payments efficiently, and promote loyalty programmes where applicable.
Requirements
- High School Diploma (Hospitality or Food related qualification is an advantage)
- 2–4 years of experience in Food Retail, Café, Bakery, Deli, Fresh Food, or Hospitality
- Previous experience in a customer facing food service or food counter environment
- Knowledge of food hygiene, HACCP, and Municipality regulations is preferred
- Experience operating POS systems and handling cash transactions
- Proven ability to achieve sales and customer service targets
- Good verbal communication skills in English (Arabic is an advantage)
- Ability to work flexible shifts, weekends, and public holidays
Full Job Posting
Overview of the Role
- The Customer Service Specialist – Food is responsible for delivering an exceptional customer experience while driving sales at the Food counter.
- The role ensures outstanding customer service, maintains excellent food presentation standards, and supports daily counter operations in line with food safety, hygiene, and quality standards.
What You Will Do
- Deliver exceptional customer service by greeting and assisting customers in a friendly, professional, and engaging manner.
- Serve customers efficiently at the Food counter while ensuring accuracy of orders and transactions.
- Provide expert product knowledge, including ingredients, allergens, preparation methods, promotions, and recommendations.
- Drive sales by actively promoting products, meal solutions, seasonal offers, and cross selling complementary items.
- Ensure food displays, counters, and merchandising areas are fully stocked, visually appealing, and maintained to company standards.
- Replenish stock throughout the day to ensure maximum product availability.
- Monitor product freshness, expiry dates, and food quality, M&S principles are followed.
- Maintain the highest standards of food hygiene, cleanliness, and safety in accordance with company policies and local food safety regulations.
- Prepare, package, label, and present food products according to operational guidelines.
- Operate POS systems accurately, process customer payments efficiently, and promote loyalty programmes where applicable.
- Maintain cleanliness of food counters, preparation areas, equipment, and customer service areas throughout the day.
- Support stock receiving, inventory counts, waste management, and shrinkage control activities.
Required Skills to be Successful
- Passion for delivering outstanding customer service.
- Excellent communication and interpersonal skills.
- Good product knowledge or willingness to learn about food products.
- Sales focused with strong upselling and cross selling abilities.
- Knowledge of food safety, hygiene, and handling practices.
- Ability to work efficiently in a fast paced retail environment.
- Strong attention to detail and accuracy.
- Good cash handling and POS system skills.
- Team player with a positive attitude.
- Ability to stand for extended periods and handle physical tasks including stock replenishment.
- Strong organizational and time management skills.
What Equips You for the Role
- High School Diploma (Hospitality or Food related qualification is an advantage).
- 2–4 years of experience in Food Retail, Café, Bakery, Deli, Fresh Food, or Hospitality.
- Previous experience in a customer facing food service or food counter environment.
- Knowledge of food hygiene, HACCP, and Municipality regulations is preferred.
- Experience operating POS systems and handling cash transactions.
- Proven ability to achieve sales and customer service targets.
- Good verbal communication skills in English (Arabic is an advantage).
- Friendly personality with a customer first mindset.
- Ability to work flexible shifts, weekends, and public holidays.
About Al Futtaim Retail
- Al Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years.
- We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands across Asia.
- We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
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