Customer Service & Sales Representative (Cake & Chocolate Shop)
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Key skills for this role
About the Role
Karami Companies Management is hiring a Customer Service & Sales Representative for a cake and chocolate shop. The role involves greeting customers, handling sales transactions, and supporting daily shop operations.
Key Skills for This Role
Responsibilities
- Greet customers warmly and assist them with product selection
- Promote and sell chocolates, cakes, and related products
- Handle billing, POS transactions, cash, and card payments accurately
- Take customer orders (in store, phone, or online if required)
- Respond to customer inquiries, feedback, and complaints professionally
- Ensure product displays are attractive and well stocked
- Maintain cleanliness and hygiene standards in the shop
- Coordinate with kitchen and wrapping staff for order fulfillment
- Support upselling and cross selling of products and gift items
- Follow company policies and customer service standards
Requirements
- Previous experience in customer service or retail sales (F&B preferred)
- Good communication skills in English (Arabic is an advantage)
- Friendly, polite, and customer focused attitude
- Ability to work in shifts, weekends, and holidays
- Basic knowledge of POS systems and cash handling
- Team player with a positive and professional approach
Full Job Posting
Job Summary
- The Customer Service & Sales Representative is responsible for delivering excellent customer service, handling sales transactions, and supporting daily shop operations. The role focuses on creating a positive customer experience while achieving sales targets.
Key Responsibilities
- Greet customers warmly and assist them with product selection.
- Promote and sell chocolates, cakes, and related products.
- Handle billing, POS transactions, cash, and card payments accurately.
- Take customer orders (in store, phone, or online if required).
- Respond to customer inquiries, feedback, and complaints professionally.
- Ensure product displays are attractive and well stocked.
- Maintain cleanliness and hygiene standards in the shop.
- Coordinate with kitchen and wrapping staff for order fulfillment.
- Support upselling and cross selling of products and gift items.
- Follow company policies and customer service standards.
Requirements
- Previous experience in customer service or retail sales (F&B preferred).
- Good communication skills in English (Arabic is an advantage).
- Friendly, polite, and customer focused attitude.
- Ability to work in shifts, weekends, and holidays.
- Basic knowledge of POS systems and cash handling.
- Team player with a positive and professional approach.
Preferred Skills
- Experience in chocolate, bakery, café, or cake shop.
- Sales oriented mindset with the ability to meet targets.
- Gift wrapping or product presentation skills (added advantage).
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