Customer Service Representative | Rental & Leasing | Hertz
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Al-Futtaim Group is hiring a Customer Service Representative for Hertz in Dubai. The role involves converting enquiries into bookings, advising on vehicles and upgrades, and managing the full customer journey.
Key Skills for This Role
Responsibilities
- Convert enquiries into confirmed, well matched bookings
- Advise on vehicles, upgrades and protection with genuine value
- Own the full customer journey, from welcome to return
- Resolve issues in the moment with confidence and care
Requirements
- Commercial instinct and upsell judgment
- Confidence in live customer moments
- Speed, ownership and consistency under pressure
Full Job Posting
About Al Futtaim Group
- Established in the 1930s as a trading business, Al Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.
- Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries.
THE ROLE
- This is not a typical customer service role. At Hertz, this position exists at the intersection of customer experience and commercial performance.
- It is designed for individuals who understand that every customer interaction carries the potential to create value, not just complete a transaction.
- The role requires the ability to think, decide, and act in real time, shaping outcomes rather than simply following a process.
- It is demanding, fast paced, and highly rewarding for those who thrive in environments where performance is defined by impact, not effort.
WHY HERTZ
- Hertz offers a strong platform to develop and perform. As a global brand with a clear growth agenda in the UAE, the environment is designed to reward those who contribute meaningfully to results.
- There is a strong emphasis on accountability, ownership, and trust, supported by a team culture that values collaboration and performance.
Key Responsibilities
- Convert enquiries into confirmed, well matched bookings
- Advise on vehicles, upgrades and protection with genuine value
- Own the full customer journey, from welcome to return
- Resolve issues in the moment with confidence and care
What Makes Someone Successful
- Commercial instinct and upsell judgment
- Confidence in live customer moments
- Speed, ownership and consistency under pressure
About Al Futtaim Group Real Estate
- The real estate development and operations arm of Al Futtaim, Al Futtaim Group Real Estate is responsible for a multi billion dollar portfolio across MENA.
- From origination, conception, development, sales, procurement and construction of mega projects and the leasing, operation and management of these projects after completion, Al Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks for more than 40 years.
About Al Futtaim Malls
- Al Futtaim Malls provides development and asset management expertise, specializing in building retail led super regional malls in prime locations across MENA and beyond.
- The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development.
About Al Futtaim Engineering & Technologies
- Al Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.
- The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services.
- The Technologies division provides complete business solutions including contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Al-Futtaim
Sales Assistant | Retail | IKEA Dalma
Abu Dhabi, UAE
Al-Futtaim is hiring a Sales Assistant for IKEA Dalma in Abu Dhabi. The role focuses on sales generation, customer service, and maintaining store standards. Candidates need a high school degree and 1 year of retail sales
Key Account Manager | Al-Futtaim Automotive | Electric Mobility
Dubai, UAE
Al-Futtaim Automotive seeks a B2B Key Account Manager for Electric Mobility to drive fleet sales of electric vehicles and charging solutions to corporate and government customers in the UAE. The role involves developing
Sr. Store Manager - Food | Retail | M&S Food | UAE
Dubai, UAE
Al-Futtaim Retail is seeking a Senior Store Manager for M&S Food in Dubai. The role involves leading commercial, operational, and people performance of a high-volume food store. Candidates need 10+ years of food retail e
Regional Shop Design Direction Leader | Retail | IKEA Regional Office
Dubai, UAE
Al-Futtaim Group seeks a Regional Shop Design-Visual Merchandise Leader to lead store design and visual merchandising strategies for IKEA in the region. The role requires expertise in interior design, consumer behavior,
Beauty Advisor
Doha, QAT
Al-Futtaim seeks a Beauty Advisor to enhance customer experience and drive sales in Doha. The role involves selling beauty products, providing knowledgeable recommendations, and maintaining visual merchandising. Requires
Assistant Marketing Manager - DFC Mall | Real Estate | Asset Management
Dubai, UAE
Al-Futtaim seeks an Assistant Marketing Manager for Dubai Festival City Mall. The role executes the mall's marketing strategy across digital, PR, brand, events, and retailer support. Requires 3-4 years of marketing exper
Senior Quantity Surveyor | Al Futtaim Contracting | Al Futtaim Engineering
Dubai, UAE
Al-Futtaim Contracting is seeking a Senior Quantity Surveyor to lead commercial and quantity surveying functions on MEP projects. The role requires advanced MEP measurement skills, contract administration, and cost contr
Service Technician | Al-Futtaim Automotive | Auto Centers | Abu Dhabi
Dubai, UAE
Al-Futtaim Automotive is seeking an experienced Service Technician for its Auto Centers in Abu Dhabi. The role involves completing service and maintenance operations on cars and light commercial vehicles, including oil c
Sales Assistant | Retail | IKEA Dalma
Abu Dhabi, UAE
Key Account Manager | Al-Futtaim Automotive | Electric Mobility
Dubai, UAE
Sr. Store Manager - Food | Retail | M&S Food | UAE
Dubai, UAE
Regional Shop Design Direction Leader | Retail | IKEA Regional Office
Dubai, UAE
Beauty Advisor
Doha, QAT
Assistant Marketing Manager - DFC Mall | Real Estate | Asset Management
Dubai, UAE
Senior Quantity Surveyor | Al Futtaim Contracting | Al Futtaim Engineering
Dubai, UAE
Service Technician | Al-Futtaim Automotive | Auto Centers | Abu Dhabi
Dubai, UAE