Customer Service Representative

Handle inbound customer enquiries via phone, email, and processing items

Build rapport quickly while providing accurate, timely information

Identify and resolve issues by following clear processes and guidelines

Meet Key Performance Indicators (KPIs) for customer satisfaction and service quality

Clear, confident verbal and written communication

Strong attention to detail and accuracy under time pressure

Team player who contributes to a positive environment

Empathy and patience, especially when assisting people in challenging situations

Comfortable navigating multiple computer systems (typing speed 20 WPM or higher)

Australian Citizenship and ability to obtain and maintain a Security Clearance

Previous customer service or contact centre experience is highly regarded but not essential — transferable skills are welcome; our training will set you up for success

Full-time roles available. Rostered shifts Monday–Friday between 7:00am and 7:30pm on a rotating roster, with some flexibility to support your commitments outside of work.

At Datacom, you’ll work alongside good, genuine people in a welcoming, inclusive environment. You’ll have opportunities to learn new skills, grow your career, and make a meaningful difference for customers across Australia.

If you’re looking for meaningful work, vocational training, and real career progression, we’d love to hear from you.