Customer Service Representative (Inbound & Outbound Calls)
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Key skills for this role
About the Role
Al Allam Cleaning is seeking a motivated Customer Service Representative to handle inbound and outbound calls for cleaning services and real estate platform support. The role requires excellent communication in Arabic and English, CRM skills, and a customer-first attitude.
Key Skills for This Role
Responsibilities
- Answer inbound calls promptly and professionally, addressing inquiries related to cleaning services and real estate platform support
- Make outbound calls for follow ups, appointment confirmations, lead qualification, and customer satisfaction checks
- Accurately log call details, customer requests, and complaints in internal systems
- Coordinate with operations and sales teams to resolve customer issues in a timely manner
- Schedule service appointments and assist with basic platform/account questions
- Follow up on missed calls and pending requests
- Maintain a polite, patient, and solution oriented approach in all communications
- Escalate complex issues to the relevant department or manager
Requirements
- Previous experience in customer service or call center roles (1+ year preferred)
- Excellent communication skills in both Arabic and English (spoken and written)
- Strong phone etiquette and active listening skills
- Comfortable using CRM tools, spreadsheets, or basic office software
- Ability to multitask and stay organized under pressure
- Customer first attitude with problem solving mindset
Full Job Posting
Job Description
- We are looking for a motivated and customer focused Customer Service Representative to handle inbound and outbound calls across our businesses.
Key Responsibilities
- Answer inbound calls promptly and professionally, addressing inquiries related to cleaning services and real estate platform support
- Make outbound calls for follow ups, appointment confirmations, lead qualification, and customer satisfaction checks
- Accurately log call details, customer requests, and complaints in internal systems
- Coordinate with operations and sales teams to resolve customer issues in a timely manner
- Schedule service appointments and assist with basic platform/account questions
- Follow up on missed calls and pending requests
- Maintain a polite, patient, and solution oriented approach in all communications
- Escalate complex issues to the relevant department or manager
Requirements
- Previous experience in customer service or call center roles (1+ year preferred)
- Excellent communication skills in both Arabic and English (spoken and written)
- Strong phone etiquette and active listening skills
- Comfortable using CRM tools, spreadsheets, or basic office software
- Ability to multitask and stay organized under pressure
- Customer first attitude with problem solving mindset
- Experience in real estate, facilities management, or cleaning services is a plus
What We Offer
- Starting salary of QAR 2,000/month
- Opportunity to work across two growing companies in real estate technology and facilities management
- Supportive team environment
- Career growth opportunities
Pay
- From QAR2,000.00 per month
Work Location
- In person
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