Customer Service Representative
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Key skills for this role
About the Role
Sharaf DG is seeking a Customer Service Representative to promote and sell Etisalat plans to businesses and government entities. The role involves upselling, cross-selling, and resolving customer concerns.
Key Skills for This Role
Responsibilities
- Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers
- Provide detailed information about plan features, benefits, and pricing to potential clients
- Identify opportunities to enhance revenue through upselling and cross selling
- Handle and resolve customer concerns promptly and professionally
- Maintain a positive, empathetic, and professional attitude toward customers
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints and provide appropriate solutions within time limits
- Identify and assess customers’ needs to achieve satisfaction
- Follow communication procedures, guidelines, and policies
- Keep records of customer interactions, transactions, comments, and complaints
Requirements
- Minimum 1 year experience in Call Centre/Customer Care/Front Desk
- Graduate/Diploma (Mandatory)
- Excellent verbal and written communication skills
- Strong team player
- Listening skills
- Multi tasking ability
- Problem solver
- Computer proficiency
Full Job Posting
Job Responsibilities
- Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers
- Provide detailed information about plan features, benefits, and pricing to potential clients
- Identify opportunities to enhance revenue through upselling and cross selling of products or services
- Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits
- Identify and assess customers’ needs to achieve satisfaction
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers. Respond promptly to customer inquiries.
- Recognize, document, and alert the team leader of trends in customer calls
- Acknowledging and resolving customer complaints
Requirements
- Experience (Yrs & Field): Minimum 1 year experience in Call Centre Experience/Customer Care/Front Desk
- Educational Qualification: Graduate/Diploma (Mandatory)
- Age: Below 30 years
Skills & Abilities
- Excellent verbal and written communication skills
- Strong team player
- Listening Skills
- Multi tasking
- Problem solver
- Computer proficiency
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