Customer Service Representative
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Key skills for this role
Key Skills for This Role
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Job Responsibilities
- Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
- Provide information about plan features, benefits, and pricing to potential clients.
- Identify upselling and cross-selling opportunities for products and services.
- Handle customer concerns and complaints, providing suitable solutions within time limits.
- Build customer relationships through open, interactive, and professional communication.
- Identify customer needs, respond to inquiries, and follow communication procedures and policies.
- Document customer interactions, transactions, comments, complaints, and call trends.
- Provide feedback on customer service process efficiency.
Requirements
- Minimum one year of experience in call centre, customer care, or front-desk work.
- Graduate or diploma qualification is mandatory.
- Excellent verbal and written communication skills.
- Strong teamwork, listening, multitasking, and problem-solving abilities.
- Computer proficiency.
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