indeed
Customer Service Representative
Aqua
Dubai, UAE
Full-time
Mid-Senior
Onsite
AED 3,500/month
Discovered Today
Customer serviceCar rental operationsBookings and reservationsRental agreementsCRM systemsRental management systems
Free
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Ready to ScanKey skills for this role
Customer serviceCar rental operationsBookings and reservations
Key Skills for This Role
Customer serviceCar rental operationsBookings and reservationsRental agreementsCRM systemsRental management systems
Full Job Posting
Key Responsibilities
- Handle customer inquiries through phone, WhatsApp, email, and walk-in channels.
- Assist customers with car rental bookings, reservations, extensions, and cancellations.
- Explain rental terms, rates, deposits, insurance coverage, mileage limits, and other charges.
- Coordinate vehicle availability, pickup, delivery, and return schedules.
- Prepare and process rental agreements and required customer documents.
- Coordinate with operations, fleet, and sales teams to ensure smooth vehicle allocation.
- Follow up with customers regarding vehicle returns, rental extensions, payments, and pending documents.
- Handle customer complaints and coordinate with relevant departments to resolve service issues.
- Maintain accurate customer and booking records in the CRM or rental management system.
- Inform customers about available vehicles, upgrades, additional services, and promotional offers.
- Monitor vehicle return status and coordinate inspection or damage reporting.
- Prepare daily and weekly reports related to bookings, inquiries, rentals, and follow-ups.
Preferred Skills
- 1–3 years of experience in customer service, rent-a-car, car rental, travel, or a related industry is preferred.
- Good communication and interpersonal skills are preferred.
- Knowledge of UAE roads and locations is advantageous.
- Ability to handle multiple customers and bookings simultaneously is preferred.
- Good computer skills and experience with CRM or rental management systems are preferred.
- Strong follow-up, problem-solving, and negotiation skills are preferred.
Pay
- Pay is AED 3,500 to AED 5,000 per month.
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