Customer Service Representative - Commercial Vehicles | Al-Futtaim Automotive | FAMCO
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Key skills for this role
About the Role
Seeking a customer-focused Customer Service Representative to deliver outstanding service for FAMCO's commercial vehicles division. Responsibilities include responding to inquiries, resolving complaints, managing customer relationships, and coordinating with internal teams.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries through telephone, email, WhatsApp, and walk in interactions
- Provide accurate information regarding products, services, pricing, and company policies
- Resolve customer concerns professionally while delivering a positive customer experience
- Ensure customers receive timely updates throughout their service journey
- Receive, document, and investigate customer complaints
- Coordinate with internal departments to ensure prompt resolution of customer issues
- Follow up with customers to confirm satisfaction and successful issue resolution
- Escalate complex concerns when required while maintaining ownership of the customer experience
- Build strong, lasting relationships with customers through professional communication
- Support customer retention by delivering consistently high service standards
- Identify opportunities to improve the overall customer experience
- Maintain accurate customer records within CRM and ERP systems
Requirements
- Diploma or Bachelor's degree in Business Administration, Customer Service, Marketing, or related discipline
- Minimum 2 to 4 years of experience in customer service or customer support roles
- Experience within the automotive, commercial vehicle, retail, or service industry preferred
- Experience using CRM or ERP systems
- Strong customer service mindset with excellent interpersonal skills
- Fluency in English; Arabic language skills considered an advantage
Full Job Posting
Overview of the Role
- FAMCO is looking for a customer focused and proactive Customer Service Representative to deliver an outstanding customer experience across every interaction. In this role, you will be the first point of contact for customers, providing timely support, resolving inquiries, and ensuring every customer
- You will work closely with Sales, Aftersales, Parts, Operations, and Finance teams to resolve customer concerns, manage service requests, and strengthen long term customer relationships.
What You Will Do
- Respond to customer inquiries through telephone, email, WhatsApp, and walk in interactions
- Provide accurate information regarding products, services, pricing, and company policies
- Resolve customer concerns professionally while delivering a positive customer experience
- Ensure customers receive timely updates throughout their service journey
- Receive, document, and investigate customer complaints
- Coordinate with internal departments to ensure prompt resolution of customer issues
- Follow up with customers to confirm satisfaction and successful issue resolution
- Escalate complex concerns when required while maintaining ownership of the customer experience
- Build strong, lasting relationships with customers through professional communication
- Support customer retention by delivering consistently high service standards
- Identify opportunities to improve the overall customer experience
- Promote a customer first culture in every interaction
Required Skills To Be Successful
- Excellent verbal and written communication skills
- Strong customer service and relationship management abilities
- Excellent problem solving and conflict resolution skills
- Strong organizational and multitasking capabilities
- Ability to remain calm and professional in a fast paced environment
- Proficiency in Microsoft Office and CRM systems
- Strong attention to detail and commitment to delivering exceptional customer experiences
What Equips You for the Role
- Diploma or Bachelor's degree in Business Administration, Customer Service, Marketing, or a related discipline
- Minimum of 2 to 4 years of experience in customer service or customer support roles
- Experience within the automotive, commercial vehicle, retail, or service industry is preferred
- Experience using CRM or ERP systems
- Strong customer service mindset with excellent interpersonal skills
- Fluency in English. Arabic language skills are considered an advantage
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