Customer Service Representative
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Key skills for this role
Role Overview
Customer Care Representative I role based in Dubai, UAE.
The role communicates service expectations and assists customers with questions and issues.
Key Skills for This Role
Full Job Posting
Role overview
Customer Care Representative I role based in Dubai, UAE.
The role communicates service expectations and assists customers with questions and issues.
About the company
Almarai is a large food and beverage manufacturing and distribution company headquartered in Saudi Arabia.
The company operates across the GCC and serves a broad retail network.
Responsibilities
- Communicate the how and why of service expectations within the company.
- Answer customer phone calls and reply to customer emails.
- Respond to customer questions and assist with customer issues.
Requirements
- Diploma, preferably in a relevant stream such as English or Marketing.
- 1–2 years of experience in a similar or relevant business.
- Experience in office administration and working with the general public.
- Spoken English and Arabic.
- Confident and empathetic approach to telephone investigation, negotiation, and counselling.
- Customer care, communication, persuasion, assertiveness, honesty, loyalty, numeracy, and analytical ability.
Benefits
- Competitive package, generous leave, medical coverage, discretionary bonus, training, and development opportunities.
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