Customer Service Officer
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Key skills for this role
About the Role
Open Home Properties is looking for a professional Customer Service Officer to handle inbound and outbound calls, assist customers with inquiries, and resolve concerns. The role requires excellent communication skills, problem-solving abilities, and a customer-oriented mindset.
Key Skills for This Role
Responsibilities
- Handle incoming and outgoing customer calls professionally
- Respond to customer inquiries and provide accurate information
- Resolve customer complaints and concerns in a timely manner
- Record customer details and maintain accurate information in the system
- Follow up with customers regarding pending queries or requests
- Coordinate with internal departments when necessary to resolve customer concerns
- Maintain a professional and positive attitude during all customer interactions
- Meet daily call handling and customer service standards
Requirements
- Previous experience in customer service or call center roles is preferred
- Excellent verbal communication and interpersonal skills
- Strong problem solving abilities and attention to detail
- Ability to handle multiple tasks and work under pressure
- Good computer and data entry skills
- Professional attitude and customer oriented mindset
- Fluency in English is required; additional languages are an advantage
Full Job Posting
Job Summary
- We are looking for a professional and customer focused Customer Service Officer to join our team.
- The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving concerns efficiently, and ensuring a positive customer experience at all times.
Key Responsibilities
- Handle incoming and outgoing customer calls professionally.
- Respond to customer inquiries and provide accurate information.
- Resolve customer complaints and concerns in a timely manner.
- Record customer details and maintain accurate information in the system.
- Follow up with customers regarding pending queries or requests.
- Ensure all customer issues are properly addressed and resolved.
- Coordinate with internal departments when necessary to resolve customer concerns.
- Maintain a professional and positive attitude during all customer interactions.
- Meet daily call handling and customer service standards.
Requirements
- Previous experience in customer service or call center roles is preferred.
- Excellent verbal communication and interpersonal skills.
- Strong problem solving abilities and attention to detail.
- Ability to handle multiple tasks and work under pressure.
- Good computer and data entry skills.
- Professional attitude and customer oriented mindset.
- Fluency in English is required; additional languages are an advantage.
What We Offer
- Competitive salary package
- Professional work environment
- Career growth opportunities
- Training and development support
Work Location
- In person
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