Customer Service Manager of Business Process Innovation
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
We’re Hiring: Customer Service Manager of Business Process Innovation Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space.
Key Skills for This Role
Full Job Posting
Customer Service Manager Of Business Process Innovation
Keeta is an independent brand of Meituan, the world's largest tech-driven retail company.
Keeta is revolutionizing the food delivery space.
As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences.
With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now in Middle East.
Are you passionate about revolutionizing customer service in the takeaway industry?
Do you have a knack for designing seamless service journeys that cater to users, merchants, and riders alike?
If so, we have an exciting opportunity for you!
What You’ll Do
- Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides.
- Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc..
- Design takeaway journeys and scenarios in line with Qatar customers' habits, and output applicable service processes, solutions and communication tactics.
- The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
- Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.
- Why Keeta?
- Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
- Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
- Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.
What We’re Looking For
- Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider.
- Experienced in service process design, and have insignt in full service journey customer experience management
- Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs.
- Have a sense of service, able to think customer-centered.
- Have rigorous and practical work attitude, strong sense of responsibility, can accept cross-country travel.
- Possess experience in the Middle Eastern market, with proficiency in Urdu, English/ Arabic.
- Ready to make an impact?
- Apply now & let’s shape the future together!
Location: Doha, Qatar
Interested?
Apply now
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Keeta
Strategic Account Manager (Arabic-Speaking)
Dubai, UAE
Keeta is hiring a Strategic Account Manager to grow and manage partnerships with leading F&B enterprises in the Middle East. The role involves driving account growth, leading high-impact projects, and collaborating cross
User Traffic Strategy Intern (Mandarin-Speaking)
Dubai, UAE
Keeta is looking for a Mandarin-speaking Traffic Strategy Analyst Intern to join the User Growth team. You will analyze user experience across homepage, search, and recommendation channels, conduct A/B tests, and collabo
Marketing Communications Specialist
Doha, QAT
Keeta, a Meituan brand, seeks a Marketing Communications Specialist in Doha to execute integrated campaigns, manage agencies, and support local activations. Requires 2-4 years of marketing experience and fluency in Engli
HR Operations Intern (UAEN)
Dubai, UAE
Keeta is seeking a proactive HR Operations Intern to support employee onboarding, visa coordination, and day-to-day HR operations. The role involves maintaining records, assisting with document submissions, and coordinat
Senior Legal Counsel
Doha, QAT
Keeta is seeking a Senior Legal Counsel to manage legal affairs in the Middle East, ensuring business compliance. The role involves drafting and reviewing contracts, handling regulatory matters, and building compliance f
Senior Legal Counsel
Doha, QAT
Keeta is seeking a Senior Legal Counsel in Qatar to provide legal advice on transactions and commercial matters in the GCC region. The role involves drafting contracts, ensuring compliance with Qatari laws, and managing
HR Operations Intern (UAEN)
Dubai, UAE
Keeta seeks an HR Operations Intern to support employee onboarding, visa coordination, and day-to-day HR operations. The role involves maintaining records, preparing documents, and coordinating with teams and vendors. Id
Sales Operations Specialist
Dubai, UAE
Keeta seeks a Sales Operations Specialist to manage data reporting, process optimization, and cross-functional coordination for food delivery operations. Requires 4+ years in sales operations and fluency in English.
Strategic Account Manager (Arabic-Speaking)
Dubai, UAE
User Traffic Strategy Intern (Mandarin-Speaking)
Dubai, UAE
Marketing Communications Specialist
Doha, QAT
HR Operations Intern (UAEN)
Dubai, UAE
Senior Legal Counsel
Doha, QAT
Senior Legal Counsel
Doha, QAT
HR Operations Intern (UAEN)
Dubai, UAE
Sales Operations Specialist
Dubai, UAE