Customer Service Manager
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Key skills for this role
About the Role
Alshaya Group seeks a Customer Service Manager for the launch of ULTA Beauty in Qatar. You will lead customer experience strategies, coach teams, and analyze feedback to enhance satisfaction in-store and online.
Key Skills for This Role
Responsibilities
- Develop and implement customer experience strategies across retail stores
- Lead, coach, and inspire teams to deliver outstanding customer service
- Monitor customer feedback, reviews, and satisfaction metrics to identify opportunities for improvement
- Partner with marketing teams on promotions, loyalty initiatives, and in store events
- Analyze customer insights and behavior to enhance the overall shopping experience
- Resolve escalated customer concerns with professionalism and empathy
- Ensure store environments reflect a premium and welcoming beauty experience
Requirements
- 7+ years of experience in customer experience, retail operations, or store management
- Strong leadership and team development skills
- Experience using CRM and customer feedback tools
- Strong understanding of customer expectations within beauty, cosmetics, luxury, or retail environments
- Passion for beauty, skincare, and delivering exceptional customer service
Full Job Posting
Role Overview
- ULTA Beauty is launching in Qatar and seeks a Customer Service Manager to shape the customer journey and bring the brand promise to life across every touchpoint.
- You will lead initiatives that enhance customer satisfaction, build loyalty, and ensure a consistently exceptional experience both in store and online.
What you'll be doing
- Developing and implementing customer experience strategies across retail stores
- Leading, coaching, and inspiring teams to deliver outstanding customer service
- Monitoring customer feedback, reviews, and satisfaction metrics to identify opportunities for improvement
- Partnering with marketing teams on promotions, loyalty initiatives, and in store events
- Analyzing customer insights and behaviour to enhance the overall shopping experience
- Resolving escalated customer concerns with professionalism and empathy
- Ensuring store environments reflect a premium and welcoming beauty experience
We're looking for candidates with
- 7+ years of experience in customer experience, retail operations, or store management
- Strong leadership and team development skills
- Experience using CRM and customer feedback tools
- A strong understanding of customer expectations within beauty, cosmetics, luxury, or retail environments
- A passion for beauty, skincare, and delivering exceptional customer service
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