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Customer Service Manager
Confidential Jobs
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered Today
Customer service operationsContact center operationsWalk-in customer serviceComplaint handlingEscalation managementCase and request management
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Customer service operationsContact center operationsWalk-in customer service
Role Overview
Manage day-to-day operations of a high-volume customer service center serving customers through walk-in and telephone channels.
Lead frontline customer service teams and maintain high standards of customer experience and service delivery.
Key Skills for This Role
Customer service operationsContact center operationsWalk-in customer serviceComplaint handlingEscalation managementCase and request management
Full Job Posting
Job Summary
Manage day-to-day operations of a high-volume customer service center serving customers through walk-in and telephone channels.
Lead frontline customer service teams and maintain high standards of customer experience and service delivery.
Experience and Qualifications
- 5–8+ years of experience in customer service, customer experience, customer relations, contact center, service center, or similar operations.
- Prior experience as a team leader, supervisor, manager, or center or branch operations lead managing frontline customer-facing employees.
- Strong exposure to walk-in customer service and/or contact center operations.
- Experience with complaint handling, escalation management, case or request management, and service resolution.
- Experience monitoring KPIs, SLAs, turnaround times, service quality, and team performance.
- Strong stakeholder coordination, problem-solving, interpersonal, leadership, and communication skills.
Language Requirements
- Fluent Arabic and English communication skills are essential.
Preferred Background
- Candidates currently based in the UAE are preferred.
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