Customer Service Executive

Role Overview

Key Responsibilities

• Welcome patients and visitors professionally and provide excellent customer service.
• Handle patient inquiries, appointments, registrations, and follow-ups.
• Manage incoming calls, emails, and other patient communications efficiently.
• Coordinate appointments between patients, physicians, nurses, and relevant departments.
• Assist patients with information regarding services, schedules, and procedures.
• Handle patient concerns and complaints professionally and escalate issues when required.
• Maintain accurate patient information and confidentiality of medical and personal records.
• Support front-desk and patient-care activities to ensure a smooth patient journey.
• Coordinate with insurance, billing, and other departments when required.
• Maintain high standards of professionalism, courtesy, and service quality.

Qualifications and Requirements

• Arabic fluency is mandatory, with a good command of English.
• Bachelor’s degree or diploma in Business Administration, Healthcare Administration, Customer Service, or a related field.
• Minimum 2–3 years of customer service experience in a hospital, medical center, or clinic setting is mandatory.
• Strong knowledge of patient registration, appointment scheduling, and front-office operations.
• Excellent communication and interpersonal skills.
• Ability to handle difficult situations and patient concerns calmly and professionally.
• Good computer skills.
• Experience with hospital or clinic management systems is advantageous.
• UAE healthcare experience is highly preferred.

Compensation

• Pay is AED 5,000–6,500 per month.

Workplace

• Work location is in person.