Customer Service Associate - Cafe Kitchen | Retail | M&S | UAE
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Key skills for this role
About the Role
Al-Futtaim is seeking a Customer Service Associate for the M&S Café Kitchen in Dubai. The role involves preparing and serving high-quality food while maintaining food safety and hygiene standards.
Key Skills for This Role
Responsibilities
- Prepare and cook menu items according to M&S Café recipes and presentation standards
- Maintain food safety and hygiene standards in accordance with HACCP and company policies
- Assist in receiving and storing food deliveries and monitor stock levels
- Support front of house colleagues by ensuring orders are prepared accurately and on time
- Ensure the kitchen is clean, organized, and fully operational throughout trading hours
Requirements
- High School Diploma or equivalent
- 1 3 years experience in a café, restaurant, commercial kitchen, or hospitality environment
- Knowledge of HACCP and food hygiene best practices
- Good communication skills in English
- Ability to work flexible shifts, weekends, and public holidays
- Hospitality or Culinary qualification is an advantage
Full Job Posting
Overview of the Role
- The Customer Service Associate – Café Kitchen is responsible for preparing and serving high quality food while maintaining exceptional food safety, hygiene, and customer service standards within the M&S Café.
What You Will Do
- Prepare and cook menu items according to M&S Café recipes, food specifications, and presentation standards.
- Ensure food is prepared accurately, consistently, and within service time targets.
- Assemble customer orders efficiently while maintaining quality standards.
- Support daily kitchen operations, including opening, closing, and food preparation activities.
- Ensure all food preparation equipment is operated safely and correctly.
- Maintain the highest standards of food safety, hygiene, and cleanliness in accordance with HACCP, Municipality, and M&S Food Safety policies.
- Follow safe food handling, storage, labelling, and temperature control procedures.
- Ensure food preparation areas, equipment, utensils, and kitchen workstations are cleaned and sanitized regularly.
- Monitor food quality, freshness, and expiry dates, following FIFO principles.
- Minimise food waste through effective portion control and stock rotation.
- Support front of house colleagues by ensuring customer orders are prepared accurately and delivered on time.
- Maintain a positive, professional, and customer focused attitude at all times.
Required Skills To Be Successful
- Passion for food preparation and hospitality.
- Excellent understanding of food safety and hygiene practices.
- Strong attention to detail and food presentation.
- Ability to work efficiently in a fast paced kitchen environment.
- Good communication and teamwork skills.
- Strong organizational and time management abilities.
- Ability to multitask while maintaining quality standards.
- Positive attitude with a customer first mindset.
- Ability to work under pressure during busy service periods.
What Qualifies You For The Role
- High School Diploma or equivalent (Hospitality or Culinary qualification is an advantage).
- 1–3 years' experience in a café, restaurant, commercial kitchen, food retail, or hospitality environment.
- Previous experience preparing food in accordance with food safety standards.
- Knowledge of HACCP, Municipality regulations, and food hygiene best practices.
- Experience working in a fast paced food service or café environment.
- Understanding of food preparation, kitchen operations, and stock management.
- Good communication skills in English (Arabic is an advantage).
- Ability to work flexible shifts, weekends, and public holidays.
- Physically capable of standing for extended periods and performing manual kitchen tasks.
About Al Futtaim Retail
- Al Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years.
- We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands across Asia.
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