Customer Service Associate - Bakery | Retail | M&S | UAE
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Key skills for this role
About the Role
Al-Futtaim Retail seeks a Customer Service Associate for the Bakery department at Marks & Spencer in Dubai. The role involves delivering exceptional customer service, preparing and replenishing bakery products, maintaining food safety standards, and driving sales.
Key Skills for This Role
Responsibilities
- Deliver outstanding customer service by greeting and assisting customers in a friendly, professional manner
- Prepare, package, label, and replenish bakery products in accordance with company standards
- Ensure bakery displays remain fully stocked, fresh, and visually appealing throughout trading hours
- Monitor product quality, freshness, expiry dates, and shelf life
- Follow FIFO principles and minimize food waste through effective stock rotation
- Maintain excellent merchandising standards within the Bakery department
- Operate the Point of Sale (POS) system accurately and efficiently
- Follow all Food Safety, HACCP, Municipality, and Health & Safety regulations
Requirements
- High School Diploma or equivalent (Hospitality or Food related qualification is an advantage)
- 1–3 years' experience in a Bakery, Café, Food Retail, Supermarket, or Hospitality environment
- Previous experience in a customer facing role within Food Retail or Bakery operations
- Knowledge of bakery products, food handling, and food safety practices
- Experience operating POS systems and handling cash transactions
- Ability to work flexible shifts, weekends, and public holidays
- Good verbal communication skills in English (Arabic is an advantage)
Full Job Posting
Company Description
- Al Futtaim Group is a diversified privately held regional business headquartered in Dubai.
- Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare.
- Employs over 35,000 employees across more than 20 countries.
Role Overview
- Customer Service Associate – Bakery at Marks & Spencer.
- Plays a key role in delivering exceptional customer experience while ensuring highest standards of food quality, freshness, and presentation.
- Responsible for serving customers, preparing and replenishing bakery products, maintaining food safety and hygiene standards, and driving sales.
What You Will Do
- Deliver outstanding customer service by greeting and assisting customers.
- Provide expert advice on bakery products, ingredients, allergens, and serving suggestions.
- Prepare, package, label, and replenish bakery products.
- Ensure bakery displays remain fully stocked, fresh, and visually appealing.
- Monitor product quality, freshness, expiry dates, and shelf life.
- Follow FIFO principles and minimize food waste.
- Maintain excellent merchandising standards.
- Operate POS system accurately and efficiently.
- Follow all Food Safety, HACCP, and Health & Safety regulations.
Required Skills
- Excellent customer service and communication skills.
- Passion for Food Retail and delivering outstanding customer experiences.
- Knowledge of bakery products and food presentation.
- Strong selling, upselling, and cross selling skills.
- Understanding of food safety and hygiene practices.
- Good attention to detail and organizational skills.
- Ability to work efficiently in a fast paced retail environment.
- Cash handling and POS system experience.
- Strong teamwork and collaboration skills.
What Qualifies You
- High School Diploma or equivalent.
- 1–3 years' experience in Bakery, Café, Food Retail, Supermarket, or Hospitality.
- Previous customer facing role in Food Retail or Bakery operations.
- Knowledge of bakery products, food handling, and food safety practices.
- Experience operating POS systems and handling cash transactions.
- Ability to work flexible shifts, weekends, and public holidays.
- Good verbal communication skills in English (Arabic is an advantage).
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