Customer Service Assistant | Real Estate | DFP Mall | Emirati Talent
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Overview Of The Role: * As a Customer Service Assistant at Dubai Festival Plaza Mall, your main responsibility is to provide front-line customer service that enhances the shopping experience for all visitors.
Key Skills for This Role
Full Job Posting
Overview Of The Role
- As a Customer Service Assistant at Dubai Festival Plaza Mall, your main responsibility is to provide front-line customer service that enhances the shopping experience for all visitors. You will welcome guests, address inquiries and concerns, provide accurate information about mall services, stores, and promotions, and reflect the mall's commitment to service excellence. Supporting daily operations by coordinating with internal teams and tenants, you contribute to a safe, friendly, and customer-focused environment. Your role as the face of the mall requires adherence to customer service guidelines and compliance with HR policies, handling all visitor inquiries and assistance with a friendly, solution-oriented approach.
Customer Service
- Deliver exceptional customer service to all visitors, with sensitivity to cultural differences and understanding of diverse customer expectations.
- Assist mall customers at the customer service desk with a friendly and welcoming attitude, demonstrating cultural awareness.
- Provide updated information related to new stores, closed stores, and emergency contact details.
- Be knowledgeable about mall operations, marketing and promotion information, and service policies.
- Provide on-ground support during events, activations, or peak traffic times as required by management.
Site Knowledge
- Develop an in-depth understanding of the retail center to assist with customer queries.
- Gain knowledge of the layouts and location of entrances, exits, lifts, escalators, restrooms, and emergency services.
- Conduct regular mall visits to stay informed about latest developments.
- Coordinate with inter-departments to have updated information about their functionalities.
Mall Collaterals
- Maintain adequate stock of mall collaterals such as e-directories and desk supplies.
- Provide information related to mall e-directory, ongoing offers and promotions, tourist information, and available services.
- Efficiently handle customer queries and maximize opportunities to generate sales.
- Resolution of Problem
- Proactively resolve customer complaints/issues within delegated authority.
- Ensure complaints received at the Customer Service Desk are promptly recorded, tracked, and resolved in a timely and courteous manner.
- Aim for complete customer satisfaction and adhere to service quality standards.
Coordination
- Coordinate with other mall departments regarding issues relevant to these areas.
- Facilitate response and resolution of problems reported by customers affecting their perception of the facility.
Sales
- Perform daily sales of gift cards, business services, and other services.
- Seek opportunities to proactively increase profit to the business.
- Maintain monthly sales quota as set forth by the department head.
Management Support
- Assist in administrative tasks and support Mall Management as requested.
- Collect information related to customer feedback for promotions or surveys.
- Carry out inspections on the retail center to ensure a world-class customer environment.
Emergency Aid And Response Team Member
- Provide basic level first aid services and emergency assistance to customers in case of emergencies.
- Be up to date with security trainings on Emergency response and handling.
• Customer Service Excellence
- Verbal and written communication
- Problem Solving and Complaint Handling
- Team Collaboration
What Qualifies You For The Role
- Graduation in any degree.
- Fluent in English; proficiency in Arabic or another language is advantageous.
- 2 years relevant customer service experience in a shopping centre or hospitality, preferably front-desk.
- Willing to work on weekends, official holidays, and outside official working hours.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Al-Futtaim
Sales Assistant | Retail | IKEA Dalma
Abu Dhabi, UAE
Al-Futtaim is hiring a Sales Assistant for IKEA Dalma in Abu Dhabi. The role focuses on sales generation, customer service, and maintaining store standards. Candidates need a high school degree and 1 year of retail sales
Key Account Manager | Al-Futtaim Automotive | Electric Mobility
Dubai, UAE
Al-Futtaim Automotive seeks a B2B Key Account Manager for Electric Mobility to drive fleet sales of electric vehicles and charging solutions to corporate and government customers in the UAE. The role involves developing
Sr. Store Manager - Food | Retail | M&S Food | UAE
Dubai, UAE
Al-Futtaim Retail is seeking a Senior Store Manager for M&S Food in Dubai. The role involves leading commercial, operational, and people performance of a high-volume food store. Candidates need 10+ years of food retail e
Regional Shop Design Direction Leader | Retail | IKEA Regional Office
Dubai, UAE
Al-Futtaim Group seeks a Regional Shop Design-Visual Merchandise Leader to lead store design and visual merchandising strategies for IKEA in the region. The role requires expertise in interior design, consumer behavior,
Beauty Advisor
Doha, QAT
Al-Futtaim seeks a Beauty Advisor to enhance customer experience and drive sales in Doha. The role involves selling beauty products, providing knowledgeable recommendations, and maintaining visual merchandising. Requires
Assistant Marketing Manager - DFC Mall | Real Estate | Asset Management
Dubai, UAE
Al-Futtaim seeks an Assistant Marketing Manager for Dubai Festival City Mall. The role executes the mall's marketing strategy across digital, PR, brand, events, and retailer support. Requires 3-4 years of marketing exper
Senior Quantity Surveyor | Al Futtaim Contracting | Al Futtaim Engineering
Dubai, UAE
Al-Futtaim Contracting is seeking a Senior Quantity Surveyor to lead commercial and quantity surveying functions on MEP projects. The role requires advanced MEP measurement skills, contract administration, and cost contr
Service Technician | Al-Futtaim Automotive | Auto Centers | Abu Dhabi
Dubai, UAE
Al-Futtaim Automotive is seeking an experienced Service Technician for its Auto Centers in Abu Dhabi. The role involves completing service and maintenance operations on cars and light commercial vehicles, including oil c
Sales Assistant | Retail | IKEA Dalma
Abu Dhabi, UAE
Key Account Manager | Al-Futtaim Automotive | Electric Mobility
Dubai, UAE
Sr. Store Manager - Food | Retail | M&S Food | UAE
Dubai, UAE
Regional Shop Design Direction Leader | Retail | IKEA Regional Office
Dubai, UAE
Beauty Advisor
Doha, QAT
Assistant Marketing Manager - DFC Mall | Real Estate | Asset Management
Dubai, UAE
Senior Quantity Surveyor | Al Futtaim Contracting | Al Futtaim Engineering
Dubai, UAE
Service Technician | Al-Futtaim Automotive | Auto Centers | Abu Dhabi
Dubai, UAE