Customer Service Administrator
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Key skills for this role
About the Role
JAM Event Services is hiring two temporary Customer Service Administrators for a 6-month contract in Dubai. You will manage customer enquiries, process orders in ERP systems, and support business continuity during a system transition.
Key Skills for This Role
Responsibilities
- Manage customer enquiries via phone, email, and support tickets
- Respond promptly to customer requests while maintaining agreed service levels
- Process customer orders accurately within ERP systems
- Support the On Trade team with daily operational and administrative activities
- Coordinate with internal departments to ensure timely order fulfillment
- Resolve customer issues and follow up until closure
- Maintain accurate customer records and documentation
- Support business continuity during warehouse migration and system implementation
- Perform general administrative duties as required
Requirements
- Bachelor's degree or equivalent
- Excellent written and spoken English
- Previous experience in customer service, sales support, order processing, or administrative support
- Experience supporting B2B customers and working with multiple internal stakeholders
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Experience using ERP and/or CRM systems
- Immediate availability highly preferred
Full Job Posting
Position Overview
- Customer Service Administrator (Temporary – 6 Months) in Dubai (On site). Salary AED 5,000 per month. Immediate start.
About the Company
- One of the region's leading alcoholic beverage distributors, supplying premium portfolio to hospitality, retail, and trade sectors across UAE.
Key Responsibilities
- Manage customer enquiries via phone, email, and support tickets.
- Respond promptly to customer requests while maintaining agreed service levels.
- Process customer orders accurately within ERP systems.
- Support the On Trade team with daily operational and administrative activities.
- Coordinate with internal departments to ensure timely order fulfillment.
- Resolve customer issues and follow up until closure.
- Maintain accurate customer records and documentation.
- Support business continuity during warehouse migration and system implementation.
- Perform general administrative duties as required.
Requirements
- Bachelor's degree or equivalent qualification.
- Excellent written and spoken English.
- Previous experience in customer service, sales support, order processing, or administrative support.
- Experience supporting B2B customers and working with multiple internal stakeholders.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Experience using ERP and/or CRM systems.
- Strong communication, organisational, and problem solving skills.
- Able to work in a fast paced, high volume environment.
- Adaptable, proactive, and eager to learn.
- Immediate availability is highly preferred.
Working Conditions
- On site role based in Dubai.
- Monday to Saturday (6 day work week).
- 8 working hours per day.
- Flexibility to work weekends and public holidays when required.
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