Customer Service & Admin Supervisor - Operations
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Key skills for this role
About the Role
Hidayet Trading LLC seeks an experienced Customer Service & Admin Supervisor to manage operational administrative functions and support key accounts. The role involves streamlining processes, coordinating with teams, and supervising direct reports to ensure efficient technician deployment and project execution.
Key Skills for This Role
Responsibilities
- Streamline operational admin processes and look for continuous improvement
- Liaise with supporting functions (IT/Finance/HR) for operations related matters
- Plan manpower accurately in coordination with project lead and update operations master database
- Communicate with Camp Boss/Supervisors to ensure technician mobilization and timely submission of timesheets/leave applications
- Submit monthly attendance report and OT details to HR
- Organize NOC/special pass/certification requirements by liaising with supporting functions and clients
- Manage direct reports to ensure smooth functioning of operations administrative activities
- Provide key customers with timely updates and handle queries professionally
- Work with project lead/supervisors to ensure effective technician scheduling/deployment
- Organize project kick off meetings and conduct weekly status meetings
- Prepare bi weekly report on standby technician projection for sales team
- Develop/implement effective technician leave planning tool and maintain leave calendar
Requirements
- Minimum 5 years of experience in managing administration tasks
- Effectively managed a team size of 2 to 3
- Prior experience in handling customer
- High proficient in using excel
Full Job Posting
Job Summary
- Manage the direct reports to ensure efficient handling of administrative functions related to operations. Customer support officer for all key accounts.
Key Responsibilities
- Streamline the operational admin processes and look for continuous improvement
- Liaise with all the supporting function (IT/Finance/HR etc) for operations related matters
- Plan the manpower accurately in coordination with project lead and update the operations master database
- Communicate effectively with the Camp Boss / Supervisors to ensure technicians are mobilized to project site and that all time sheets/leave applications and other forms are submitted in a timely manner
- Submit the monthly attendance report and OT details to HR in a timely manner
- Organize NOC/special pass/certification requirement, etc. by liaising with the respective supporting functions and clients
- Manage the direct reports to ensure the smooth functioning of operations administrative activities
- Provide key customers with timely updates and handle all queries with high standards of professionalism
- Closely work with project lead /supervisors to ensure technicians scheduling/deployment to site is carried out in the most effective/timely way
- Organize project kick off meeting for new projects and conduct weekly meetings to discuss the status of ongoing projects
- Prepare and submit the Bi Weekly report on projection of standby technicians to the sales team for effective selling of labour hours and improved utilization
- Develop/Implement effective technicians leave planning tool and maintain leave calendar
Experience
- Minimum 5 years of experience in managing administration tasks
- Effectively managed a team size of 2 to 3
- Prior experience in handling customer
- High proficient in using excel
Additional Information
- Company: Hidayet Trading LLC
- Employment Type: Full Time
- Experience: 5 Years
- Job Type: Admin
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