workable
Customer Experience Manager
Sword Group
Aberdeen, GBR
Full-time
Mid
Onsite
Discovered 2 weeks ago
Free
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Ready to ScanRole Overview
• Reporting to the Delivery Partner, our Customer Experience Manager will be responsible for sales activity, lead generation, pipeline management.
• Work with key Sword and client personnel to ensure our operational service is aligned to the needs and goals, enabling a demonstrable partnership and collaborative relationships.
• Have regular engagement with clients and the appropriate stakeholders to gain a thorough understanding of the client's business
• Serve as the primary point of contact for key customers, building strong and lasting client relationships.
• Conduct regular service reviews, account health checks, and customer engagement meetings to ensure service excellence and customer satisfaction.
• Proactively gather, analyse, and act upon customer feedback to drive continuous improvement and identify opportunities for added value.
• Provide line management support for team
• Support employee engagement and communication initiatives across the BU
• Input in to operational and administrative activities, including resource tracking, operational reporting, purchase order and invoicing management, holiday planning, and workforce administration.
Full Job Posting
Requirements
- You will already have gained account management experience, preferably within the IT services or the energy industry.
- Ability to manage a complex pipeline and deliver structured sales process
- Strong multi-level relationship builder
- Commercially focused, articulate and possess the ability to think strategically.
- Highly motivated and target driven
- Experience of management of budgets is desirable
- Ability to develop and execute customer experience plans and projects
- Excellent communications skills and able to build relationships across multiple levels.
- Degree qualification or equivalent experience
- Experience of the Renewables and Utilities markets would be advantageous.
- Line Management experience
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