Customer Experience Associate
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Key skills for this role
About the Role
TD Bank cherche un Customer Experience Associate pour offrir un service client exceptionnel dans sa succursale de Burnaby. Le rôle implique des transactions financières, la résolution de problèmes et la promotion de produits bancaires.
Key Skills for This Role
Responsibilities
- Create an exceptional customer experience with every customer interaction
- Complete a broad range of financial transactions accurately and efficiently
- Assist with responding and resolving customer concerns
- Identify customer needs and determine solutions
- Promote products, advice, services and banking capabilities
- Understand and apply operating policies and procedures
- Support the timely and accurate completion of business processes
Requirements
- High School diploma
- 1+ years of relevant experience
- Post Secondary or Undergraduate degree (in related field) preferred
Full Job Posting
Job Description
- Create an exceptional customer experience with every customer interaction.
- Complete a broad range of financial transactions accurately and efficiently.
- Assist with responding and resolving customer concerns.
- Identify customer needs and determine solutions.
Key Accountabilities
- Create an exceptional customer experience.
- Complete financial transactions.
- Assist with resolving customer concerns.
- Identify customer needs and determine solutions.
- Promote products and services.
- Understand and apply operating policies.
- Support business processes.
- Escalate non standard transactions.
- Participate in process improvement.
- Comply with Bank Code of Conduct.
Experience & Education
- High School diploma.
- 1+ years of relevant experience.
- Post Secondary or Undergraduate degree preferred.
Who We Are
- TD is one of the world's leading global financial institutions and the fifth largest bank in North America.
- We are guided by our vision to Be the Better Bank.
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