Customer Experience Associate
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Key skills for this role
About the Role
TD Bank is hiring a part-time Customer Experience Associate in Surrey, BC. The role involves creating exceptional customer experiences, completing financial transactions, and identifying customer needs.
Key Skills for This Role
Responsibilities
- Create an exceptional customer experience with every customer interaction
- Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments) in an accurate and efficient manner
- Assist with responding and resolving customer concerns, escalating when necessary
- Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers
- Support the achievement of business objectives by supporting advice goals
- Promote products, advice, services and banking capabilities
- Understand and apply operating policies and procedures
- Contribute to business objectives for Operational Excellence
- Support the timely and accurate completion of business processes and procedures
- Escalate non standard or high risk transactions / activities as necessary
Requirements
- High School diploma
- 1+ years of relevant experience
- Post Secondary or Undergraduate degree (in related field) preferred
Full Job Posting
Job Description
- Work Location: Surrey, British Columbia, Canada
- Hours: 15
- Line Of Business: Personal & Commercial Banking
Key Accountabilities Customer
- Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice.
- Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner.
- Assist with responding and resolving customer concerns, escalating when necessary.
- Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers.
Key Accountabilities Shareholder
- Support the achievement of business objectives by supporting advice goals.
- Promote products, advice, services and banking capabilities.
- Understand and apply operating policies and procedures.
- Contribute to business objectives for Operational Excellence.
- Support the timely and accurate completion of business processes and procedures.
- Escalate non standard or high risk transactions / activities as necessary.
- Support and participate in process improvement opportunities.
- Ensure necessary due diligence to support the accuracy of all customer transactions / activities.
- Be knowledgeable of and comply with Bank Code of Conduct.
Key Accountabilities Employee / Team
- Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment.
- Support the team by continuously developing knowledge in own area.
- Participate in personal performance management and development activities, including cross training within own team.
- Keep others informed and up to date about all relevant or useful information related to day to day activities.
- Contribute to a fair, positive and equitable environment that supports a diverse workforce.
- Act as a brand champion for your business area/function and the bank, both internally and/or externally.
Experience & Education
- High School diploma and/or
- 1+ years of relevant experience
- Post Secondary or Undergraduate degree (in related field) preferred
Who We Are
- TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
- Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.
- More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank.
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