Customer Care Specialist (Call Center)
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Key skills for this role
About the Role
Sundus is hiring a Customer Care Specialist for a bank client in Abu Dhabi or Ras Al Khaimah. The role involves handling inbound and outbound calls, cross-selling bank products, and meeting sales targets.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound calls according to procedures and schedules
- Proactively offer customers to register IVR and SMS services
- Escalate customer queries and complaints as necessary
- Follow up with customers via telephone or email following initial sales contact
- Explain products or services and prices, and answer customer questions
- Obtain customer information and enter orders into computers
- Keep accurate data on all tasks performed and maintain customer documents
- Initiate outbound calls to new and existing bank customers
- Meet or exceed daily, weekly, and monthly sales targets
- Proactively cross sell and up sell bank products
Requirements
- Minimum high school education
- 1 4 years of experience in a call center or similar role
- Fluent in Hindi and Urdu
- Strong communication skills
- Ability to work 6 days a week and shifts
- Age 30 years max
Full Job Posting
Role Purpose
- To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures
Responsibilities
- Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center.
- Proactively offer customer to register IVR and SMS service according to procedures and guidelines
- Escalate customer queries and complaints as necessary.
- Follows up with customer via telephone or email following initial sales contact
- Explain products or services and prices, and answer all the customers questions.
- Polite and courteous when dealing with customers all the time.
- Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.
- Keep accurate data on all tasks performed as per defined format
- Keep customer documents secured and filed accordingly
- Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing BANK customers.
- Meet or exceed the daily, weekly, and monthly sales targets set by the Management.
- Proactively cross sell and up sell the various bank products to customers or caller that qualify
Specialist Skills / Technical Knowledge Required For This Role
- Strong communication skills
- Ability to interact with customers of all levels
- Ability to perform basic mathematical computation
- Good working knowledge of Microsoft Office
Job Conditions
- Required to work on shifts
- Required to work 6 days a week
- Required to do overtime when necessary
- Required to perform additional tasks when necessary
Additional Details
- Contract: 2 year and renewable
- Payroll: Sundus
- Client: Bank
- Education: Minimum high school
- Language: Hindi and Urdu
- Age: 30 years max
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