Customer Care Executive

Role Overview

Responsibilities

• Handle enquiries through phone calls, emails, and other communication channels.
• Explain tax, accounting, and business consultancy services and guide clients toward suitable services.
• Follow up on enquiries, documentation, appointments, and service requests.
• Maintain accurate customer information, interaction records, and service tracking.
• Coordinate with accounting, tax, and administration teams to resolve concerns.
• Escalate complex complaints and maintain professional client relationships.
• Schedule appointments, make follow-up calls, and collect customer feedback.
• Prepare basic customer service reports and maintain confidentiality of customer and company information.

Requirements

• Diploma or bachelor's degree in Business Administration, Commerce, Management, or a related field.
• Previous customer service, client relations, telecalling, or front-office experience is preferred.
• Excellent verbal and written communication skills.
• Good knowledge of Microsoft Office applications.
• Professional telephone etiquette, interpersonal skills, listening, and problem-solving abilities.
• Patience, professionalism, organization, time management, and ability to manage multiple requests.
• UAE business services or consultancy experience is an advantage.

Skills and Competencies

• Customer service and client relationship management.
• Complaint handling and problem-solving.
• Telephone and email communication.
• Customer follow-up and coordination.
• Microsoft Office skills.
• Time management, organization, teamwork, professional attitude, and attention to detail.

Company Context