Customer Care Executive
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Key skills for this role
Role Overview
A leading UAE client is hiring a Customer Care Executive.
The role supports members with health insurance enquiries, complaints, and service requests.
Key Skills for This Role
Full Job Posting
Role Overview
A leading UAE client is hiring a Customer Care Executive.
The role supports members with health insurance enquiries, complaints, and service requests.
Key Responsibilities
- Handle member calls and enquiries about eligibility, benefits, approvals, claims, and provider networks.
- Provide accurate information while protecting member and medical data confidentiality.
- Register, track, and follow up on complaints and service requests within prescribed timelines.
- Coordinate with Claims, Medical, Provider Network, and Insurance teams to resolve member issues.
- Maintain accurate call records and meet SLA, quality, and customer satisfaction targets.
- Explain insurance benefits, coverage, and procedures accurately and professionally.
- Communicate with members fairly and professionally in line with UAE health insurance requirements.
Qualifications and Experience
- Bachelor’s degree or Diploma in Healthcare, Insurance, Business Administration, Customer Service, or a related field.
- 2–4 years of customer service experience, preferably in health insurance, hospital, or healthcare call-centre operations.
- Experience handling enquiries about eligibility, approvals, claims, provider networks, and complaints.
- Strong understanding of insurance benefits and policy procedures.
- Excellent communication skills in both English and Arabic.
- Good computer skills and experience with CRM or call-centre systems.
- Multilingual or 24x7 customer-care experience is an advantage.
- Training or knowledge of medical insurance operations is preferred.
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