greenhouse
Customer Account Manager - SMB
HackerRank Careers
IND
Manager · 1–3 years experience
Discovered 1 weeks ago
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanRole Overview
We are seeking a Customer Account Manager who is committed to delivering a strong customer experience and supporting customers throughout their lifecycle with HackerRank. This role is designed for an early-career account manager who is eager to build foundational skills in customer renewals, relationship management, and account operations.
In this role, you will manage a portfolio of SMB customers, ensuring consistent adoption, smooth renewals, and a positive overall experience. You will collaborate closely with teammates and follow established playbooks to support retention and identify straightforward expansion opportunities, with guidance from senior team members.
Full Job Posting
About the role
We are seeking a Customer Account Manager who is committed to delivering a strong customer experience and supporting customers throughout their lifecycle with HackerRank. This role is designed for an early-career account manager who is eager to build foundational skills in customer renewals, relationship management, and account operations.
In this role, you will manage a portfolio of SMB customers, ensuring consistent adoption, smooth renewals, and a positive overall experience. You will collaborate closely with teammates and follow established playbooks to support retention and identify straightforward expansion opportunities, with guidance from senior team members.
What you will do
- Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction.
- Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively.
- Support renewal conversations and standard contract processes, escalating complex scenarios as needed.
- Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
- Identify basic expansion or usage opportunities and partner with senior team members when appropriate.
- Maintain accurate customer data, renewal tracking, and activity logging in CRM tools.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at HackerRank Careers
Software Development Engineer in Test II
, IND
Mid
HackerRank is seeking an SDET II to build and scale automation across web, API, workflow, and AI-driven systems. The role requires strong Playwright, SerenityJS, JavaScript or TypeScript, CI/CD, API testing, and containe
Discovered 1 weeks agoView →
Software Development Engineer in Test II
, IND
Discovered 1 weeks ago
Senior Backend Engineer
Bengaluru, IND
Discovered 1 weeks ago
Senior IT Systems Administrator
, IND
Discovered 1 weeks ago
Sales Operations Analyst
, IND
Discovered 1 weeks ago
Senior Backend Engineer
, IND
Discovered 1 weeks ago
DevRel Engineer II
Bengaluru, IND
Discovered 1 weeks ago
Forward Deployed Engineer
, IND
Discovered 1 weeks ago
Talent Acquisition Partner
Bengaluru, IND
Discovered 1 weeks ago