CRM Specialist / CRM Executive
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Key skills for this role
Role Overview
Manage customer lifecycle workflows, execute segmented email and SMS campaigns, and optimize day-to-day CRM operations.
Key Skills for This Role
Full Job Posting
Overview
Manage customer lifecycle workflows, execute segmented email and SMS campaigns, and optimize day-to-day CRM operations.
Key responsibilities
- Build, test, and deploy automated multichannel campaigns across email, push, and SMS.
- Segment customer databases to maximize engagement, retention, and conversion rates.
- Monitor deliverability, open rates, click-through rates, and campaign return on investment.
- Provide actionable reports based on campaign performance.
- Maintain data hygiene, list segmentation, and CRM database accuracy.
Requirements
- Hands-on experience with major CRM and marketing automation platforms, such as HubSpot, Salesforce, Klaviyo, or Braze.
- Strong understanding of customer journeys, segmentation, and A/B testing methodologies.
- Solid analytical skills with the ability to interpret engagement metrics and optimize performance.
Pay
- AED 12,000 to AED 20,000 per month.
Work location
- The role is performed in person.
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