CRM Manager - Arabic Speaker (REAL ESTATE EXPERIENCE ONLY)

Primary Purpose

Responsibilities

• Manage the Operations team, including CRM coordinators, lead owners, and call center staff.
• Supervise My Leads, Convolo, Brightcall, and other lead management platforms.
• Oversee call center quality, responsiveness, and call routing.
• Manage lead rotation schedules and distribution among agents.
• Coordinate with Sales Managers on lead feedback and campaign performance.
• Integrate website-generated leads with CRM and sales systems.
• Train new joiners on CRM tracking, follow-up, and reporting.
• Monitor CRM data accuracy and identify system or input gaps.
• Manage technical support tickets with the Acceleration Team in Jordan.
• Escalate recurring problems and system concerns with proposed solutions.
• Report on operational performance, lead movement, system usage, and call center productivity.
• Support cross-functional alignment, process compliance, risk management, and HSE requirements.

Qualifications and Experience

• Bachelor's degree in business administration, operations management, or a related field.
• 5–7 years of operations experience, including 2–3 years in a managerial role.
• Cross-functional platform management and technology-team coordination are advantageous.
• Strong leadership, team management, interpersonal, and communication skills.
• Excellent knowledge of CRM systems and lead management tools.
• High attention to detail, process orientation, and analytical thinking.
• Problem-solving ability for time-sensitive escalations.
• Proficiency in Microsoft Office Suite and reporting tools.
• Good command of English with strong oral and written communication skills.
• The source title specifies Arabic-speaking capability and real estate experience.

Compensation

• Pay is AED 14,000–AED 15,000 per month.

Workplace

• The role is performed in person.