CRM Executive (Health & Fitness) - Comorian

Position:** CRM Executive

Summary

*Member Experience & Front Desk Management*

• Welcome members and visitors in a warm, professional, and service-oriented manner
• Serve as the primary point of contact for inquiries regarding club facilities, services, memberships, and events
• Ensure a seamless and positive customer experience at all touchpoints
• Maintain a professional and organized reception environment

*CRM & Relationship Management*

• Build and maintain strong relationships with members to enhance retention and loyalty
• Maintain accurate customer records and interactions within the CRM system
• Conduct follow-ups with members regarding memberships, renewals, feedback, and service usage
• Monitor customer satisfaction levels and proactively address concerns

*Sales & Revenue Generation*

• Promote memberships, services, classes, events, and club offerings
• Identify upselling and cross-selling opportunities to maximize revenue
• Achieve and exceed monthly sales and membership targets
• Convert inquiries and leads into active memberships and bookings

*Complaint Resolution & Customer Care*

• Handle customer concerns, complaints, and service issues professionally and efficiently
• Take ownership of customer cases and ensure timely resolution
• Coordinate with internal departments to resolve issues and improve service quality
• Conduct follow-ups to ensure customer satisfaction after issue resolution

*Administrative & Reporting Duties*

• Maintain accurate records of customer interactions, memberships, complaints, and sales activities
• Prepare customer service and sales reports when required
• Utilize CRM, POS, and Microsoft Office systems effectively
• Support club operations and special projects as required

Requirements

• Minimum **2 years of UAE experience** in CRM, customer service, membership sales, **hospitality, wellness, luxury retail, or a similar client-facing role**
• Strong customer service and relationship management skills
• Proven experience in sales, upselling, and achieving targets
• Excellent complaint handling and conflict resolution abilities
• Strong verbal and written communication skills in English
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience using CRM systems and customer databases
• Strong organizational and multitasking skills
• Professional appearance and positive attitude
• Ability to work effectively in a fast-paced customer-focused environment
• Bachelor's degree preferred

Ideal Candidate

Application Question(S)

• Nationality?
• How many years of UAE experience in CRM, customer service, membership sales, hospitality, wellness, luxury retail, or a similar client-facing role do you have? [Name the specific Industry & Company]
• What is your Current/Last Salary (AED) and your Expected salary (AED) ?
• Immediate Joiner?