CRM Executive
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Key skills for this role
About the Role
OMODA JAECOO UAE is seeking a CRM Executive to manage customer leads, coordinate with dealer networks, and ensure timely follow-up. The role requires at least 1 year of CRM experience in the automotive industry in UAE, and fluency in English and Arabic.
Key Skills for This Role
Responsibilities
- Generate, manage, and track sales leads received through various channels
- Assign leads promptly to the appropriate dealers across the UAE based on territory and availability
- Monitor lead status and ensure dealers follow up with customers within required turnaround time
- Conduct regular follow ups with dealers to track lead progress, conversion status, and customer feedback
- Make outbound and inbound calls to customers for lead qualification, appointment confirmations, follow ups, and customer engagement
- Maintain accurate customer records, lead updates, and activity logs in the CRM system
- Prepare daily, weekly, and monthly reports related to lead generation, conversions, dealer performance, and response times
- Coordinate with sales and marketing teams to support campaigns, promotions, and customer retention activities
Requirements
- Minimum of 1 year experience in CRM, customer experience, or customer support roles within automotive industry in UAE
- Experience using CRM systems and customer databases (automotive CRM experience preferred)
- Excellent communication skills in English & Arabic (spoken & written)
- Strong analytical and reporting skills
- Customer focused mindset with strong problem solving abilities
Full Job Posting
Role Summary
- The ideal candidate will be responsible for managing customer leads, coordinating closely with dealer networks across the UAE, and ensuring timely lead assignment and follow up to support sales growth and customer satisfaction.
Key Responsibilities
- Generate, manage, and track sales leads received through various channels including website inquiries, phone calls, campaigns, and digital platforms.
- Assign leads promptly to the appropriate dealers across the UAE based on territory, availability, and business requirements.
- Monitor lead status and ensure dealers follow up with customers within the required turnaround time.
- Conduct regular follow ups with dealers to track lead progress, conversion status, and customer feedback.
- Make outbound and inbound calls to customers for lead qualification, appointment confirmations, follow ups, and customer engagement.
- Maintain accurate customer records, lead updates, and activity logs in the CRM system.
- Prepare daily, weekly, and monthly reports related to lead generation, conversions, dealer performance, and response times.
- Coordinate with sales and marketing teams to support campaigns, promotions, and customer retention activities.
Skills & Requirements
- Minimum of 1 year experience in CRM, customer experience, or customer support roles within automotive industry in UAE
- Experience using CRM systems and customer databases (automotive CRM experience preferred)
- Excellent communication skills in English & Arabic (spoken & written)
- Strong analytical and reporting skills
- Customer focused mindset with strong problem solving abilities
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