CRM & Events Manager
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Key skills for this role
About the Role
We have an exciting opportunity for a CRM & Events Manager (12-month FTC) to join our BD, Marketing & Communications team, based in A&O Shearman s Dubai Office. BD, Marketing &.
Key Skills for This Role
Responsibilities
- Tailor and implement global client relationship programme for UAE and KSA
- Lead execution of Middle East signature client events
- Develop strategic client plans and support partners in client development
- Manage event marketing budget and calendar
- Obtain client feedback to improve event experience
Requirements
- Experience in CRM and event management
- Ability to travel to Abu Dhabi and Riyadh
Full Job Posting
Role Overview
- We have an exciting opportunity for a CRM & Events Manager (12 month FTC) to join our BD, Marketing & Communications team in Dubai.
- This role has two core responsibilities: client relationship management for strategic clients and leading on the client events programme for the Middle East region.
Key Deliverables
- Instil a client relationship driven culture and collaborative approach to client development.
- Tailor and maintain global client relationship programme in collaboration with relationship partners.
- Client development for strategic key client accounts in the Middle East region.
- Develop and share global best practice in client relationship management.
- Own the client training and events calendar and lead execution of signature client events.
- Strengthen understanding of client base by obtaining feedback on events.
- Work closely with Senior CRM Manager and BD colleagues to deliver client events programme.
- Utilise global campaigns with targeted client communications and tailored event marketing.
Client Relationship Management
- Help tailor and implement global client relationship programme for UAE and KSA.
- Build effective working relationships with partners and associates.
- Develop comprehensive understanding of key clients and sectors.
- Provide support to develop strategic client plans.
- Organise internal key client focus meetings.
- Prepare materials, briefings and reports ahead of client relationship meetings.
- Support formal client listening programme.
- Manage relationships with secondees.
Client Events Management
- Work closely with partner sponsors to create and execute signature client events.
- End to end event management solutions.
- Work closely with Senior CRM Manager on regional campaigns and communications.
- Own event marketing budget and calendar.
- Strengthen understanding of client base through feedback.
- Develop best practice processes and measurement frameworks.
- Create culture of continuous improvement.
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