CRM Events Manager (12-month FTC)
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Key skills for this role
About the Role
A&O Shearman seeks a CRM Events Manager for a 12-month fixed-term contract in Dubai. The role manages client relationship programs and leads the Middle East client events calendar.
Key Skills for This Role
Responsibilities
- Tailor and maintain A&O Shearman's global client relationship programme in collaboration with relationship partners and BD colleagues
- Own the client training and events calendar and lead the execution of A&O Shearman's Middle East signature client events
- Develop and share global best practice in client relationship management
- Strengthen understanding of client base by obtaining feedback on events
- Work closely with Senior CRM Manager and BD colleagues to deliver the client events programme
- Utilise global campaigns with targeted client communications and tailored event marketing
- Provide guidance and practical support to Turkey and Africa with client relationship management and events
Requirements
- Strong client centric focus
- Collaborative, flexible, and able to work with different teams
- Strong project management skills and a systematic approach
- Excellent communication skills, both written and oral
- Excellent interpersonal and influencing skills
- Experience in managing priority accounts within professional services
- Data driven and analytical
- Self motivated and able to prioritise whilst working under pressure
- Excellent attention to detail and high expectations on standards of service
- Strong work ethic and willingness to travel
- Strong knowledge of Microsoft Word, Excel, Outlook, PowerPoint and experience using digital marketing technology
- Graduate (or equivalent) in Marketing, Business, Economics, Law and/or such
Full Job Posting
Overview
- CRM Events Manager (12 month FTC) based in Dubai office, part of BD, Marketing & Communications team.
What you will do
- Instil a client relationship driven culture and collaborative approach to client development.
- Tailor and maintain A&O Shearman's global client relationship programme.
- Client development for strategic key client accounts in the Middle East region.
- Develop and share global best practice in client relationship management.
- Own the client training and events calendar and lead execution of Middle East signature client events.
- Strengthen understanding of client base by obtaining feedback on events.
- Work closely with Senior CRM Manager and BD colleagues to deliver client events programme.
- Utilise global campaigns with targeted client communications and tailored event marketing.
- Provide guidance and practical support to Turkey and Africa with client relationship management and events.
What you will need
- Strong client centric focus.
- Collaborative, flexible and able to work with different teams.
- Strong project management skills and a systematic approach.
- Excellent communication skills, both written and oral.
- Excellent interpersonal and influencing skills.
- Experience in managing priority accounts within professional services.
- Data driven and analytical.
- Self motivated and able to prioritise whilst working under pressure.
- Excellent attention to detail and high expectations on standards of service.
- Strong work ethic and willingness to travel.
- Strong knowledge of Microsoft Word, Excel, Outlook, PowerPoint and experience using digital marketing technology.
- Graduate (or equivalent) in Marketing, Business, Economics, Law and/or such.
About A&O Shearman
- A&O Shearman is a new global industry leading law firm, with nearly 50 offices in 29 countries worldwide.
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