CRM And Loyalty Trainee
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Key skills for this role
About the Role
Sephora is seeking a CRM and Loyalty Trainee to support loyalty engagement, reward and gifting experiences, and event coordination across the Middle East. Ideal for detail-oriented, data-savvy individuals with a passion for customer experience and omnichannel retail.
Key Skills for This Role
Responsibilities
- Support end to end Reward & Gifting experience across all customer touchpoints
- Monitor and report on reward and gifting performance, coordinate with Logistics and Store Operations
- Coordinate communications (email + SMS) for loyalty events
- Coordinate with cross functional teams (Content, PR, Social, Call Centre) for asset and deadline management
- Provide social team with event schedules and support social assets
- Liaise with mall marketing coordinators for event promotion
- Coordinate with Call Centre regarding event guest lists and confirmation statuses
- Provide on ground support by attending select store events and masterclasses
- Coordinate collection, validation, and preparation of campaign, event, and gifting data for reporting
- Leverage loyalty platforms to support business objectives
Requirements
- Obsessed with putting the customer first
- Passionate about simplifying and enhancing processes
- Detail oriented and skilled in managing people and projects
- Excellent command of English (written and spoken)
- Digital and in store expertise for omnichannel approach
- Data savvy, result driven, comfortable with Excel
- Excellent communication skills and ability to work in teams
- Able to multi task, remain organized, and maintain attention to detail
Full Job Posting
Position Purpose
- The CRM and Loyalty trainee will assist in all loyalty and customer relationship management tasks that drive loyalty engagement across the verticals in the team.
- This role will support the efforts that ensure the love and addiction to MY SEPHORA remains strong across all 360 executions and campaigns executed for the business across the Middle East.
Missions
- Support the end to end Reward & Gifting experience across all customer touchpoints by coordinating gift activations, launches, and visibility updates across online and in store channels.
- Support on the monitoring and reporting on reward and gifting performance, while coordinating with Logistics and Store Operations teams on stock allocation, transfers, and operational follow up.
- Coordinate on communications of email + SMS prior to deployment for all loyalty events (Store Events, Masterclasses, Brand Led Events, PR Collaborations).
- Coordinate with cross functional and department teams (Content, PR, Social, Call Centre) to ensure timely and efficient management of assets, information and deadlines.
- Coordinate and provide the social team with event schedules and support in any required social assets.
- Liaise with mall marketing coordinators to support event promotion through mall communication channels.
- Coordinate and follow up with the Call Centre regarding event guest lists and confirmation statuses.
- Provide on ground support by attending select store events and masterclasses when required.
- Coordinate the collection, validation, and preparation of campaign, event, and gifting data requirements for CRM reporting and performance tracking.
- Leverage available loyalty platforms as required supporting alignment of overall objectives of the business.
Do Not Hesitate To Apply If You Are
- Obsessed with putting the customer first
- Passionate about simplifying and enhancing existing processes, and comfortable working with new systems
- Detail oriented, skilled in managing both people and projects, and comfortable moving along both digital and retail channels
- Excellent command of the English language, both written and spoken. Arabic and/or French knowledge beneficial
- Digital and instore expertise to ensure an omnichannel approach
- Data savvy, result driven and comfortable with Excel
- Excellent communication skills (oral, written and interpersonal) and ability to work in teams
- Able to multi task projects, remain organized and maintain strong attention to detail
About Sephora
- Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry.
- With over 56,000 employees across 35 countries, we connect customers and beauty brands within the world's most passionate beauty community.
- With nearly 500 brands and our own Sephora Collection, we offer one of the most diverse assortments of prestige beauty products.
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