Credit Controller
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Key skills for this role
About the Role
Rentokil Initial seeks a Credit Controller to manage debt collection, evaluate credit requests, and ensure timely payments. The role involves negotiating payment plans, maintaining debt records, and supporting the credit control team.
Key Skills for This Role
Responsibilities
- Submitting all invoices with proper documentation via email to customers at the beginning of each month
- Negotiating payment plans with customers and setting payment terms and conditions accordingly
- Maintaining debt records, conducting regular analysis of the credit control system and implementing changes to reduce bad debts
- Analyzing and monitoring all assigned aged debtors to reduce outstanding debt and ensuring prompt action for non payment
- Overseeing and initiating collection calls with concerned parties to resolve outstanding debts/billing issues
- Performing customer accounts reconciliation on a monthly basis and sharing outstanding balance with customers
- Recording all debtors' communications, payment plans, disputes on OnGuard and updating dashboards and tracker sheets daily
- Following up on overdue invoices and payments and implementing company collections procedures
- Reporting outstanding debt accounts and payment issues to management on a weekly basis
- Reviewing credit notes or additional billings and negotiating payment plans with debtors
- Managing the service suspension process for recovery of debt and actively chasing aged debt
- Preparing proposals for delinquency accounts where legal action may be required
Requirements
- BA degree in Accounting, Finance, Business Administration or any relevant field
- Minimum 4 years of experience in a similar role
- Proficiency in English and Arabic with excellent verbal and written communication skills
- Knowledgeable in reporting and monitoring with remarkable attention to details
- Effective decision making and problem solving skills
- Strong ability to listen to customers and negotiate solutions
Full Job Posting
Job Overview
- The Credit Controller is responsible for collecting debts from company debtors, evaluating new credit requests, ensuring timely payments, processing invoices, maintaining the sales ledger, and providing administrative support.
Key Responsibilities
- Submitting all invoices with proper documentation via email to customers at the beginning of each month
- Negotiating payment plans with customers and setting payment terms and conditions accordingly
- Maintaining debt records, conducting regular analysis of the credit control system and implementing changes to reduce bad debts
- Analyzing and monitoring all assigned aged debtors to reduce outstanding debt and ensuring prompt action for non payment
- Overseeing and initiating collection calls with concerned parties to resolve outstanding debts/billing issues
- Performing customer accounts reconciliation on a monthly basis and sharing outstanding balance with customers
- Recording all debtors' communications, payment plans, disputes on OnGuard and updating dashboards and tracker sheets daily
- Following up on overdue invoices and payments and implementing company collections procedures
- Reporting outstanding debt accounts and payment issues to management on a weekly basis
- Reviewing credit notes or additional billings and negotiating payment plans with debtors
- Managing the service suspension process for recovery of debt and actively chasing aged debt
- Preparing proposals for delinquency accounts where legal action may be required
Requirements
- BA degree in Accounting, Finance, Business Administration or any relevant field
- Experience of minimum 4 years in a similar role
- Proficiency in English and Arabic with excellent verbal and written communication skills
- Knowledgeable in reporting and monitoring with remarkable attention to details
- Effective decision making and problem solving skills
- Strong ability to listen to customers and negotiate solutions
Benefits
- Medical Insurance
- Yearly ticket to visit home country
- 22 vacation days/year
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