Core Agent
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Key skills for this role
About the Role
Four Seasons is hiring a Core Agent for their AMAALA resort in Saudi Arabia to handle guest reservations and support revenue and booking operations. The role requires strong attention to detail, communication skills, and previous experience in Reservations, Call Center, or Front Office.
Key Skills for This Role
Responsibilities
- Handle incoming reservation inquiries through phone, email, and system platforms.
- Create, modify, and cancel reservations accurately in the property management system.
- Provide guests with clear information about room types, rates, availability, and hotel services.
- Apply correct rate codes, promotions, and packages according to policy.
- Ensure all guest details and booking information are accurate and properly recorded.
- Coordinate with Front Office, Revenue, and other departments as needed.
- Respond to guest inquiries professionally and within established service standards.
- Support revenue goals through proper booking practices and upselling when applicable.
Requirements
- Previous experience in Reservations, Call Center, or Front Office is preferred
- Strong attention to detail and ability to manage multiple bookings accurately
- Excellent communication and customer service skills
- Ability to work in a fast paced, service oriented environment
- Professional telephone etiquette and problem solving skills
- Strong organizational and time management abilities
- Ability to work flexible shifts, including weekends and holidays
Full Job Posting
About Four Seasons
- Four Seasons is powered by our people.
- We are a collective of individuals who crave to become better.
- Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
About the location
- AMAALA is situated along Saudi Arabia’s northwest coast.
- Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas.
- The resort will include a luxury spa, Organic Spa Garden, and a 27 hole oceanfront golf course.
The Role of the Core Agent
- As a Core Agent, you will be responsible for handling guest reservations and supporting the hotel’s revenue and booking operations.
- You will act as a key point of contact for guests, providing accurate information, efficient booking services, and a professional experience.
What You Will Do
- Handle incoming reservation inquiries through phone, email, and system platforms.
- Create, modify, and cancel reservations accurately in the property management system.
- Provide guests with clear information about room types, rates, availability, and hotel services.
- Apply correct rate codes, promotions, and packages according to policy.
- Ensure all guest details and booking information are accurate and properly recorded.
- Coordinate with Front Office, Revenue, and other departments as needed.
- Respond to guest inquiries professionally and within established service standards.
- Support revenue goals through proper booking practices and upselling when applicable.
What You Bring
- Previous experience in Reservations, Call Center, or Front Office is preferred.
- Strong attention to detail and ability to manage multiple bookings accurately.
- Excellent communication and customer service skills.
- Ability to work in a fast‑paced, service‑oriented environment.
- Professional telephone etiquette and problem‑solving skills.
- Strong organizational and time‑management abilities.
- Ability to work flexible shifts, including weekends and holidays.
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