Continuous Improvement Manager
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Key skills for this role
About the Role
Cleveland Clinic Abu Dhabi seeks a Continuous Improvement Manager to lead CI initiatives across the organization. The role involves managing projects, raising awareness, training caregivers, and coaching teams to foster a culture of sustainable improvement.
Key Skills for This Role
Responsibilities
- Lead Continuous Improvement projects using the CCAD Improvement Model to improve clinical and operational processes
- Monitor CI projects via internal governance controls to manage impact, objectives, dependencies, and risks
- Develop process maps for complex processes by breaking them down into sub processes and tasks
- Utilize statistical tools to support problem solving in process measures, financial metrics, scheduling, and quality
- Develop and track metrics improvement through reports and dashboards
- Create presentations to communicate findings and recommendations to stakeholders
- Lead CI workshops to introduce CI concepts and raise awareness
- Develop and deliver training on CI concepts and methodology
- Provide ongoing coaching and support to caregivers applying CI tools
Requirements
- Bachelor's degree
- Minimum 4 years of continuous improvement experience leading projects
Full Job Posting
Role Overview
- The Project Manager, Continuous Improvement leads CI initiatives across Cleveland Clinic Abu Dhabi through four pillars: Projects, Awareness Initiatives, Training, and Coaching.
- This role fosters a culture of sustainable improvement by embedding a continuous improvement methodology and framework.
Continuous Improvement Projects
- Lead CI projects using the CCAD Improvement Model to improve clinical and operational processes, efficiencies, cost, and patient satisfaction.
- Monitor CI projects via internal governance controls to manage impact, objectives, dependencies, and risks.
- Develop process maps for highly complex processes by breaking them down into sub processes, business functions, and tasks.
- Utilize statistical tools to support problem solving in process measures, financial metrics, scheduling, resource utilization, labor, productivity, quality, patient satisfaction, and wait times.
- Develop and track metrics improvement through reports and dashboards to communicate objectives to stakeholders and leadership.
- Create presentations that distill analytical findings and recommendations to CI project stakeholders.
- Collaborate with all levels of caregivers from leadership to front line personnel.
- Complete post CI project analysis to ensure successful delivery and identify improvements for future projects.
Continuous Improvement Awareness Initiatives
- Lead CI workshops to introduce CI concepts to caregivers and raise awareness.
- Utilize workshops to collaborate with leadership to identify opportunities and potential improvement initiatives.
- Complete post workshop analysis to ensure successful delivery and identify improvements.
Continuous Improvement Training
- Develop and deliver training that educates caregivers on CI concepts leading to identification, development, and implementation of improvements.
- Develop training materials and effectively deliver training to ensure caregivers are trained in CI concepts and methodology.
- Evaluate the performance and ability of caregivers to understand and apply CI tools and principles.
Continuous Improvement Coaching
- Provide ongoing guidance and support to caregivers who complete CI training to drive improvements and transformation in their departments.
Qualifications & Experience Requirements
- Bachelor's degree is required.
- Minimum of four years of continuous improvement experience leading projects is required.
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