Contact Center Agent
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
The role is a Contact Center Agent requiring digital call-center experience and familiarity with enterprise service, security, collaboration, and contact-center applications.
Key Skills for This Role
Full Job Posting
Role Overview
The role is a Contact Center Agent requiring digital call-center experience and familiarity with enterprise service, security, collaboration, and contact-center applications.
Requirements
- Excellent English, with an IELTS Band 6.0 at least.
- Arabic speaking and writing ability.
- 8–10 years' experience in a digital call center, including a minimum of 4 years' call-center experience.
- Bachelor's degree in Information Technology.
- ITIL certification.
- Friendly presence, excellent communication, and ability to work with or without supervision.
Applications and Systems
- Familiarity with ServiceNow, SAP, Citrix, McAfee, Microsoft Azure, Cisco Jabber, Enterprise Vault, Resource Finder, SCCM or Intune, Microsoft Teams, and Office 365 applications.
- Familiarity with the NICE Contact Center Solution CXone or equivalent applications.
Responsibilities
- Handle digital contact-center activities using the listed service desk, enterprise, collaboration, and contact-center applications.
- Communicate with customers or users in English and Arabic through the contact-center function.
- Work independently or under supervision while supporting contact-center operations.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Cyient
Senior Sales Manager - EPC
Dammam, KSA
The employer is seeking a Senior Sales Manager to accelerate Energy-sector growth across engineering services, EPC, and National Oil Company accounts. The role leads strategic account development, complex technical and c
Materials Manager
Abu Dhabi, UAE
Bachelor’s Degree in the respective discipline of engineering • Minimum 15 years of experience in Maintenance/Material management in an Oil & Gas/Petrochemical Industries, • Minimum 8 years’ experience in Materials Catal
Project Manager
Longueuil, CAN
Cyient is seeking a Project Manager to lead governance and digital transformation initiatives in engineering and manufacturing environments. The role requires mechanical engineering training, 5-10+ years of project manag
Senior System Integration and Test Lead Engineer – T&C
, UAE
The employer is seeking a Senior System Integration and Test Lead Engineer to lead integration, deployment, verification, validation and testing for large-scale Integrated Control and Supervisory Systems. The role requir
NPD Engineers
Pune, IND
Cyient is seeking an NPD Engineer to lead medical and life-science product development from concept through commercialization, manufacturing transfer, launch, and sustaining. The role covers design controls, risk managem
Offshore structural Engineer
Mumbai, IND
Cyient is seeking an Offshore Structural Engineer to perform and review structural design and analysis for offshore structures in EPC/EPCM oil and gas projects. The role requires a civil or structural engineering degree,
Engineer, Digital Workplace Support
, UAE
Cyient is seeking a Digital Workplace Support Engineer to repair and maintain PCs, workstations, peripherals, and workplace technology. The role provides first- and second-line support across Windows, macOS, Microsoft Of
Executive / VIP Engineer, Digital Workplace Support
, UAE
Cyient is seeking a senior Executive/VIP Engineer to provide digital workplace and service desk support for PCs, workstations, peripherals, collaboration tools, and executive technology environments. Candidates need 12–1
Senior Sales Manager - EPC
Dammam, KSA
Materials Manager
Abu Dhabi, UAE
Project Manager
Longueuil, CAN
Senior System Integration and Test Lead Engineer – T&C
, UAE
NPD Engineers
Pune, IND
Offshore structural Engineer
Mumbai, IND
Engineer, Digital Workplace Support
, UAE
Executive / VIP Engineer, Digital Workplace Support
, UAE