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Concierge Agent
Mandarin Oriental
Riyadh, KSA
Full-time
Entry
Onsite
Discovered 1 weeks ago
Guest serviceConcierge operationsGuest preference discoveryTransportation and reservations coordinationLocal recommendationsHotel ambassador service
Free
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Guest serviceConcierge operationsGuest preference discovery
Role Overview
The Concierge Agent is based in the Rooms Department at Mandarin Oriental Al Faisaliah Riyadh.
The role provides personalized, proactive, and professional guest service through requests, transportation, reservations, and local recommendations.
The position maintains operational records and coordinates with internal departments to deliver service aligned with Mandarin Oriental standards.
Key Skills for This Role
Guest serviceConcierge operationsGuest preference discoveryTransportation and reservations coordinationLocal recommendationsHotel ambassador service
Full Job Posting
About Mandarin Oriental
Mandarin Oriental operates luxury hotels, resorts, and residences in prime destinations worldwide.
The Group provides service inspired by Asian heritage and focused on luxury guest experiences.
About the Job
The Concierge Agent is based in the Rooms Department at Mandarin Oriental Al Faisaliah Riyadh.
The role provides personalized, proactive, and professional guest service through requests, transportation, reservations, and local recommendations.
The position maintains operational records and coordinates with internal departments to deliver service aligned with Mandarin Oriental standards.
Key Duties
- Support and adhere to Safe, Sound and Sustainable policies and procedures.
- Follow the MOHG Social Media Policy and take responsibility for published social media content.
- Carry out additional hotel operational duties requested by management.
- Identify guest preferences through focused conversations.
- Anticipate guest requirements to make each experience memorable.
- Act as a hotel ambassador at all times.
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