Concierge Agent, Four Seasons Hotel Riyadh
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Key skills for this role
About the Role
Four Seasons Hotel Riyadh seeks a Concierge Agent to respond to guest requests and provide personalized service in a luxury hotel environment. Requires 1 year of front office or related experience, strong English communication skills, and flexibility to work shifts.
Key Skills for This Role
Responsibilities
- Respond to a wide variety of guest requests by accurately assessing guest needs and adding personal recommendations to achieve maximum customer satisfaction
- Comply with all Four Seasons’ policies
Requirements
- 1 year of front office or related work experience preferred
- Previous experience with Opera PMS preferred
- Ability to quickly and positively establish rapport
- Strong command of the English language, both written and oral
- Excellent commitment to service and teamwork
- Ability to obtain a clean criminal record check
- Flexibility in working mornings, evenings, weekends, overnights, and holidays
- Great attention to detail and ability to work in a fast paced environment
Full Job Posting
About Four Seasons
- Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
- Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
About the Location
- An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication.
- Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
The Role of the Concierge Agent
- Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Four Seasons Hotel Riyadh
- Prime location in the heart of the capital, nestled within the iconic 99 storey Kingdom Tower.
- 276 spacious and light filled rooms, including 39 luxurious suites.
- Three exceptional restaurant venues with a seating capacity of 250 guests.
- Event facilities with 7,213 square meters of space.
- World class spa with 8 treatment rooms for male guests and 1 for female guests, plus fitness center.
Knowledge and Skills
- This role is offered on a local hire basis in accordance with Saudi Labor Law.
- 1 year of front office or related work experience is preferred.
- Previous experience with Opera PMS preferred.
- Ability to quickly and positively establish rapport is required.
- Current Four Seasons employees, bilingual candidates, and those with prior experience in a luxury hotel/environment will receive priority consideration.
- Strong command of the English language, both written and oral are required.
- Excellent commitment to service and teamwork.
- Ability to obtain a clean criminal record check.
- Flexibility in working mornings, evenings, weekends, overnights, and holidays.
- Great attention to detail and the ability to work in a fast paced environment.
- On the job training is provided.
What to Expect
- Competitive Net Salary in a Tax Free Environment
- Competitive housing allowance
- Transportation Allowance
- 21 days’ vacation
- 10 days Public Holidays per year
- Paid home leave tickets.
- Complimentary employee meals
- Medical Insurance
- Life Insurance
- Employee Assistance Program
- Worldwide Complimentary Room Nights with Four Seasons
- Laundry/dry cleaning for provided for work attire.
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